About the Role:
Join First Response Restoration as our Operations and Administration Coordinator, where you'll play a vital role in ensuring smooth operations and exceptional service delivery. We are looking for a dynamic individual who thrives in a fast-paced environment and is passionate about helping others in their time of need.
Responsibilities:
- Coordinate daily administrative operations to enhance efficiency and productivity.
- Maintain accurate records and documentation for all operational activities.
- Support financial processes utilizing Quickbooks, including invoicing, expense tracking, job costing, etc.
- Oversee the implementation and ongoing use of Service Titan, including onboarding of the platform, training of staff, and optimizing workflows.
- Research and ensure compliance with DOT licensing, regulations, and recordkeeping.
- Develop, document, and maintain Standard Operating Procedures (SOPs) and workflows for all business processes.
- Facilitate communication between departments to streamline workflows.
- Oversee Human Resource activities including posting jobs, screening resumes, recruitment of subcontractors, onboard new hires, maintain employee records, and insure compliance with company policies.
- Setup and maintain a Call Center, including the oversight of staff and communication systems.
- Setup and maintain relationships with Financing partners so that we can offer financing opportunities to our customers.
Requirements:
- Proven experience in operations or administrative roles, preferably in the restoration or construction industry.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and project management software.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
- Positive attitude and a commitment to exceptional customer service.
- Desire to have a challenging, interesting and fun job while working in a positive environment with strong growth opportunities.
- Valid driver's license and reliable transportation
Skills Preferred but not Required:
- Quickbooks Desktop
- Service Titan
- Xactimate
- Canva
- Indeed Hiring platform - CareerPlug or similar
- College Degree in business or similar
About Us:
First Response Restoration has been serving the Hurricane, WV community for over 2 decades, providing top-notch restoration services with a focus on customer satisfaction. Our dedicated team is passionate about making a difference in the lives of our clients, which is why we are highly rated and loved by both customers and employees alike.
Salary :
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