Operations and Customer Quality Manager - (M4)

Lead the team in analyzing quality data, identifying trends, and developing effective 8D or other root‑cause corrective actions. Apply insights to prevent future issues. Prepare executive‑level and customer‑ready presentations. Allocate resources to meet customer and internal commitments; structure the team to effectively support global operations. Develop team members through coaching, performance management, and growth plans to meet current and future business needs. Collaborate across organizations to share best practices, improve processes, and support common customer requirements. Partner with customer account teams to reduce defects and installation costs. Strong proficiency in quality problem‑solving tools and related statistical software. Advanced PowerPoint and Excel skills; experience with JMP, Tableau, or Power BI preferred. Familiarity with Microsoft Copilot and AI tools to improve productivity. Able to communicate complex information clearly and effectively. Builds trust-based relationships to enhance team productivity. Maintains composure under customer scrutiny and internal pressure. 4 year technical degree required