OPERATIONS & CUSTOMER SERVICE SPECIALIST -Account Specialist

Job Location: Naperville, IL

Expected Contract Length: 12+ Months

OPERATIONS & CUSTOMER SERVICE SPECIALIST - ENERGY SECTOR

About Our Client:

Our client is a Fortune 200 clean energy leader, operating one of North America's largest electric utilities. They are pioneering sustainable energy solutions and leading the charge in renewable power generation. With a commitment to excellence and innovation, they serve millions of customers while maintaining a strong focus on environmental stewardship and community development.

Position Overview:

Join a dynamic team in Naperville, IL, as an Operations & Customer Service Specialist. This role offers an exciting opportunity to contribute to the energy sector while developing valuable skills in customer service and operations management.

Key Responsibilities:

• Process customer payments and manage billing inquiries

• Handle service activation and deactivation requests

• Manage customer communications and voicemail responses

• Process renewal agreements and customer enrollments

• Conduct collections activities and negotiate payment plans

• Support post-deal processing and documentation

Required Qualifications:

• Strong customer service background

• Excellent communication and negotiation skills

• Detail-oriented with multi-tasking abilities

• Experience with payment processing systems

• Collections experience preferred

• Proficiency in Microsoft Office Suite

Work Schedule:

Monday - Friday, 8:00 AM - 5:00 PM CST

Benefits:

• Competitive hourly rate

• Professional development opportunities

• Structured training program

• Modern office environment