Operations & Payments Analyst

Who We Are

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.

What We Are Looking For

The Operations & Payments Analyst (Development Track) will participate in a structured training program to learn core processes across Operations and Payments, serve as a trained backup for key functions, and contribute to process improvements through continuous learning and constructive analysis. Over the first 3–6 months, the incumbent will progress through a systematic onboarding curriculum while gradually assuming responsibility for operational tasks. This role is designed for early-career banking professionals who seek to develop expertise in payments operations, core banking processes, and financial technology environments while building a foundation for long-term career advancement.

What You’ll Do

¦ Complete a structured training program covering deposit operations (account onboarding, maintenance, exceptions, and reconciliations), payments operations (ACH, wires, card programs, faster payments, and returns/exceptions), and key risk and compliance touchpoints within Operations and Payments.

¦ Shadow team members across Operations and Payments teams to understand daily processes, end-of-day controls, escalation paths, and key dependencies.

¦ Document learned processes in clear process notes and Standard Operating Procedure (SOP) updates to maintain accurate and accessible operational knowledge.

¦ Execute day-to-day operational tasks under supervision, including reviewing and processing payment files (ACH, wires, and card transactions), assisting with reconciliations and exception handling, and supporting account maintenance and operational reporting.

¦ Provide backup coverage for critical functions when primary owners are out of office, once trained and certified on specific tasks.

¦ Monitor queues, dashboards, and alerts, escalating issues according to established procedures.

¦ Identify opportunities to reduce manual touchpoints, improve accuracy and turnaround time, and clarify documentation and handoffs.

¦ Draft proposals for process improvements and collaborate with the Directors of Operations and Payments to prioritize and implement changes.

¦ Participate in projects related to new fintech and bank partner integrations, new payment products or features, and system enhancements or automation initiatives.

¦ Assist with recurring operational and payment-related reports including volume metrics, exceptions, and Service Level Agreement (SLA) tracking.

¦ Produce ad hoc reports and analyses for leadership using Excel, Google Sheets, and basic analytics tools as applicable.

¦ Maintain updated documentation for operational procedures and training materials, ensuring clarity and accessibility for future staff.

¦ Work collaboratively with Operations, Payments, Compliance, Technology, Product, and customer-facing teams.

¦ Communicate clearly, proactively, and professionally, particularly when addressing issues that affect customers, partners, or regulators.

Qualifications

Nashville, TN — In-Office Position

Required:

¦ Bachelor’s degree in Business, Finance, Economics, Information Systems, or related field.

¦ 0–2 years of professional experience in banking, fintech, operations, or analytics (including internships, co-ops, or part-time roles).

¦ High attention to detail and accuracy in a regulated environment.

¦ Proficiency with Excel or Google Sheets, including basic formulas and pivot table functionality.

¦ Strong analytical and problem-solving skills with comfort working with quantitative data.

¦ Ability to learn quickly and connect insights across multiple functional areas.

¦ Strong written and verbal communication skills with the ability to ask clear questions and synthesize complex information.

¦ Demonstrated ability to work effectively in a team-oriented environment with multiple stakeholders.

Preferred:

¦ Prior exposure to banking through family, internships, or professional experience.

¦ Familiarity with payments systems, financial technology platforms, or fintech tools.

¦ Experience with data analysis tools, advanced Excel functions (VLOOKUP, XLOOKUP), or business intelligence platforms.

¦ Knowledge of banking operations, ACH processing, wire transfers, or payment product ecosystems.

¦ Experience in a regulated industry environment.

Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA.

Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.