Operations & Systems Coordinator

About Gersh

Gersh is a leading global entertainment and sports agency, representing a diverse roster of clients across film, television, sports, theater, comedy, branding, publishing, and digital media. As the fastest-growing major agency, Gersh is respected for its hands-on, client-first approach and commitment to driving innovation and success. Following an equity investment from Crestview Partners in 2023 Gersh has advanced its long-term growth plan, acquiring the Digital and Alternative departments of the A3 Agency, and You First – one of the world’s top sports and entertainment agencies. With clients at the heart of every growth decision, Gersh is harnessing strategic insights and decades of experience to strengthen its resources, empowering clients to realize success across all areas of the media landscape.

About the role

Gersh is seeking a detail‑oriented, systems‑minded Operations & Systems Coordinator to support reporting, workflow optimization, and cross‑departmental operations. Reporting to the Managing Partner & Head of Operations, this role sits at the intersection of Operations, Finance, and IT. The Coordinator will develop operational dashboards, streamline workflows, support automation and AI initiatives, that help teams understand data and work more efficiently. This position is ideal for someone who excels in analysis, documentation, and designing practical, scalable solutions.

Duties

Reporting & Data Analysis

• Extract, analyze, and validate data from NetSuite and related systems to create accurate operational and financial reports.


• Build and maintain dashboards in Power BI and NetSuite to support leadership visibility and decision‑


• Present complex information in simple, intuitive formats for non‑technical stakeholders.

Operational Systems & Process Improvement

• Identify workflow gaps, inefficiencies, and manual processes; recommend technology‑driven improvements.


• Partner with IT to design, document, and support Power Automate workflows.


• Create and maintain SharePoint pages, lists, libraries, and documentation to support operational processes.


• Collaborate with IT to define requirements and content for internal AI chatbots; assist with hands‑on configuration.


• Support updates to internal portals and operational content across departments.


• Manage software subscription inventory and user licenses; assist Finance with budgeting and renewal tracking.

Cross-Functional Collaboration

• Serve as a liaison between Operations, Finance, and IT to ensure accurate data flow and alignment across systems.


• Train employees on dashboards, reports, automation tools, and system updates.


• Ensure all solutions and processes follow established security, access, and governance policies.

Qualifications

• Bachelor’s degree required.


• 2+ years of work experience in operations, business analytics, reporting, or a similar role.


• Experience collaborating with Finance, IT, and cross‑functional teams.


• Advanced Excel skills (PivotTables, VLOOKUP, XLOOKUP).


• Data visualization experience (Power BI or similar).


• Familiarity with ERP systems (NetSuite preferred).


• Understanding of automation tools (Power Automate or similar).


• Experience creating or maintaining SharePoint content.


• Exposure to AI agent/chatbot configuration and defining use cases.


• Basic SQL skills for extracting and validating data.


• Fluent/advanced working proficiency in Spanish preferred, though not required.

Compensation

$70–75K + Full Benefits

Equal Opportunity Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.