Operations Associate

The Brand Guild is an award-winning, mid-sized integrated communications agency with offices in Washington D.C. and NYC. and we are looking for an energetic, organized and proactive Operations Associate  to join our team in our DC office. This team member will work closely with the SVP of Operations and contribute significantly to the day-to-day operations of the DC office and the agency as a whole.

Note: This position is hybrid, with 3 days a week in our DC office.

Who You Are:

• A lover of process (and improving upon processes that work to make them better)


• Exceptionally organized and detail oriented


• Proficient with AI tools


• Someone who is excited by 
  
  
  
  • tools and technology, including how AI tools can drive operational efficiencies
  
  
  • marrying operations and tools with the human element that makes The Brand Guild’s team perform at its best
  
  
  
  


• Someone who enjoys working high to low and wearing multiple hats 


• Extremely professional and poised – able to establish a rapport and communicate with all levels of an organization from executives to junior staff and able to handle sensitive information with discretion and composure 


• Comfortable managing up (and maybe sometimes herding cats)

What You’ll Do:

• Manage the contract process from start to finish, including drafting all client communications and managing all administrative tasks related to new client setup


• Proactively identify new tools and solutions that can make the agency run more efficiently and remove repetitive tasks for team members


• Proactively identify and deploy AI tools and practices to remove repetitive tasks for the team. 


• Perform research on tools, create use cases and synthesize findings into presentations and/or all-agency trainings


• Synthesize data to assist with capacity modeling and profitability 


• Oversee and manage the agency’s time tracking platform including running monthly reports and conducting analysis 


• Oversee and own the agency’s organizational practices and deploy best practices and ongoing audits across tools. 


• Manage all professional tools and subscriptions used by the company including contracts, credentials and licenses for team members


• Update company documentation for operations and toolings. Lead onboarding and training sessions for all tools. 


• Support HR team with the planning and execution of the annual company offsite and other company events as needed


• Manage client gifting initiatives, including gifting for current clients, prospective clients and VIPs as well as holiday and seasonal gifting, with support from Operations team

What You Bring:

• Minimum of 3 years of experience working in an operations role, agency experience strongly preferred


• Deep experience managing contracts process start to finish


• Strong proficiency with tools, specifically AI tools


• Innate curiosity about how tools can drive operational efficiencies


• Impeccable attention to detail and highly organized 


• Top notch time management skills 


• Excellent written and verbal communication skills


• A “Team Player” attitude: no job is too large or too small


• Ability to manage multiple priorities simultaneously and the humility to ask for help when needed

Why you’ll love working here:

• People-first culture: A supportive, high-energy team that values creativity, collaboration, and balance


• Professional development: Annual stipend, training programs, and mentorship opportunities


• Comprehensive benefits: Fully paid medical, dental, and vision; FSA; life and disability insurance; 401(k) with 4% match


• Time to recharge: Robust PTO policy (~44 days annually!), including mental health days, Summer Fridays, and generous paid family leave


• Hybrid flexibility: Three in-office days designed for connection, collaboration, and creativity


• Exciting clients: Work with best-in-class consumer brands that are shaping culture

The Brand Guild is an equal opportunity employer. Qualified candidates will be considered for employment without regard to age, race, sexual orientation, gender identity or expression, national origin, physical or mental disability, political affiliation, veteran status, religion, or any other characteristic protected by laws or regulations. Should you require assistance or accommodation due to a disability during the hiring process, please send an email to [email protected].