Operations Associate - New Business/Premium Remittance

Description

Company Description:

Aspida Holdings Ltd., through its subsidiaries (collectively “Aspida”), is focused on providing retirement and reinsurance solutions, having operations in the U.S. and Bermuda with total assets of  $16.6 billion as of June 30, 2024 . Aspida, through its U.S. platform – Aspida Life Insurance Company – is focused on leveraging technology and agility to help clients achieve – and protect – their dreams. Its Bermuda-based reinsurance platform, Aspida Life Re, is focused on providing efficient and secure life and annuity reinsurance solutions. Aspida seeks to be a trusted partner in its clients’ financial security while driving its growth by doing good for the communities it serves. Aspida is backed by Ares Management Corporation, which, through the Ares Insurance Solutions team, provides dedicated investment management, capital solutions and corporate development support. For more information, please visit aspida.com or follow them on LinkedIn, Facebook.

Who We Are:

Sometimes, a group of people come together and create something amazing. They don’t let egos get in the way. They don’t settle for the status quo, and they don’t complain when things get tough. Instead, they see a common vision for the future and each person makes an unspoken commitment to building that future together. That’s the culture, the moxie, and the story of Aspida.

Our business focuses on annuities and life insurance. At first, it might not sound flashy, but that’s why we’re doing things differently than everyone else in our industry. We’re dedicated to developing data-driven tech solutions, providing amazing customer experiences, and applying an entrepreneurial spirit to everything we do. Our work ethic is built on three main tenets: Get $#!+ Done, Do It with Moxie, and Have Fun. If this sounds like the place for you, read on, and then apply at aspida.com/careers.

What We Are Looking For:

Individuals in this dynamic role are responsible for all tasks related to incoming business. The client’s first impression of our organization and the satisfaction of Aspida distribution partners starts with you! The ideal candidate must be energetic, positive, and motivated to create and execute fast and efficient processes that result in the immediate issue of new business applications and corresponding premium funds after receipt. The right person for this role has robust organization skills and an elevated work ethic. Individuals must have strong communication skills and a spirited personality with the ability to work with and adjust to all personality types. This is a fast-paced team that requires dedicated and prompt coordinators to ensure nothing sits idle without attention for any span of time. If you are results oriented, thrive in a fast-paced environment and are looking to be a part of a world class team, apply now!

What You Will Do: 

• Handle intake of new annuity applications that are received daily, review application for completeness and accuracy per company and statutory guidelines.
• Prepare documentation for 1035/rollover transfers and actively follow up with transfer companies until funds are received. Must adhere to established follow up timeframes to meet expectations in this position.
• Gain proficiency of all tasks pertaining to premium processing ensuring premium is issued within 24 hours of receipt.
• Handle processing of outgoing funds for not taken orders and overpayment within established timeframe.
• Correspond with producers to ensure accurate and timely processing of premium payments and annuity applications. Follow up to obtain required documentation as needed.
• Provide information as needed related to an application’s status and assist in research for other departments, agencies, and agents.
• Maintain an updated knowledge base of company annuity offerings both qualified and non-qualified. Possess a basic understanding on IRC tax procedures as they relate to non-qualified annuity products and be able to articulate basic concepts when questions arise.
• Be an active participant in analyzing products, services, and business processes to ensure the satisfaction of our partners, while proposing solutions that will benefit all parties.
• Be an agent of change promoting our digital platforms both internally and externally.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain open lines of communication with management regarding developments within areas of assigned responsibilities and perform special projects as requested.

What We Require:

• Must have NC Life License – will allow 90 days to obtain 
• Must have minimum of 1-3 years applicable experience, insurance or finance services preferred 
• Clear and concise written and verbal communication skills 
• Exceptional attention to detail
• Must demonstrate proper phone etiquette, listening skills, and ability to multitask via computer simulation testing
• Ability to thrive in a team environment and maintain positive energy in the face of adversity
• Intermediate PC skills including all Microsoft Office Software
• Must adhere to schedule requirements demonstrating dependability and reliability
• Accounting or financial background a plus

What We Provide:

• Hourly
• Full-Time
• Flexible/remote work arrangements
• Responsible Time Off
• Tuition Reimbursement
• Full Benefits Package Available

What We Believe:

At Aspida Financial Services, LLC, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. As such, Aspida does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.