Operations Associate - Painting Project Manager

CertaPro Painters is a leader in the residential and commercial painting industry. We are a professional painting contractor specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients. 

Overview

• Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition by delivering exceptional painting experiences to our customers. 


• Fulfill the obligations of the essential functions; Production, Quality Assurance, Administration, and Marketing. 

Responsibilities 

• Work closely with Sales Associates to understand all aspects of jobs


• Handle all aspects of painting projects after the point of sale


• Managing the production schedule and assign painters to projects


• Managing customer communication after the sale


• Ensuring non-sales related aspects of projects are complete and ready for production, including assisting customers with color selection, HOA approvals, and other potential projects delays


• Determine quantity and order paint for projects


• Determine labor and material budgets


• Hand off jobs to painters when Sales Associates are not available


• Ensure painters provide daily updates on current painting project


• Track paint, materials, equipment, painter hours and purchases.  Cost jobs and bill customers


• Perform quality assurance site visits. Ensure job sites are clean and painters are properly branded


• Create Superfans and generate referrals


• Handle customer call backs and complaints


• Schedule and assign warranties


• Assist with recruiting painters, carpenters, stucco masons and other relevant trades


• General office duties 

Qualifications and Skills 

• Current driver's license and reliable transportation and valid insurance. Position will travel to and from job sites and as needed.


• Exceptional communication skills with a friendly, positive demeanor 


• High attention to detail and a strong work ethic 


• Accountable, professional, self starting and resilient