Operations Card Analyst

This incumbent works under the direct supervision of the Operations Manager. Serves as a subject matter expert related to all debit and credit card, transaction processing. Will remain proficient in business operations, core system and related third party service provider systems and interfaces including card processing. Will remain abreast of payments systems and trends. 

Duties & Responsibilities

• Serve as a subject matter expert for all card related activities including card products, card creation, and maintenance. Responsible for accessing monthly reports and documenting trends.
• Assist in preparing the Quarterly Visa Operating Certificate.
• Responsible for balancing back-office cycle of daily share draft clearing, including posting of share drafts and share draft rejects, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendor and members as needed to resolve outstanding issues.
• Responsible for reviewing and processing member and business member checks deposited via Remote Deposit Capture including ITM/ATM, Mobile RDC and Desktop RDC. Checks to be reviewed for proper endorsements, dates, deposit amount accuracy, image quality, etc. Additionally, checks reviewed to determine potential un-collectability and to place extended holds on suspect deposits per REG CC hold guidelines.   
• Responsible for balancing back-office cycle of daily ACH processing, including posting of ACH transactions and ACH exceptions, balancing appropriate general ledger accounts and miscellaneous adjustments to member accounts, business accounts and general ledger accounts. Communicate with vendors and members as needed to resolve outstanding issues.
• Assist in uploading and releasing daily ACH files for consumers and businesses.
• Maintains member payrolls and payroll allocations as assigned. Posts and balance checks received for Payroll. Reconcile the appropriate GL. Set up recurring payroll deductions within member accounts
• Process, track and report of monthly IRS Backup Withholding & IRA Withholdings.
• Participates in the annual Abandoned Property process.
• Assists with any support requests from members and any required research giving excellent member service a top priority.
• Provide top quality and timely support to front office staff as requests arise throughout the day.
• Process domestic and international wires ensuring a secure source of funds and OFAC compliance. Balancing appropriate General Ledger accounts. Communicate with vendors as needed to resolve outstanding issues.
• Review various department reports for data integrity and accuracy. Perform file maintenance when necessary to ensure system retains current and accurate information.
• Processes stop payments of credit union checks as initiated by the Accounting Department or via a member submitted Lost\Stolen Affidavit Form.
• Processes all branch cash orders and submits Coin & Currency order to the Federal Reserve Bank.
• Securely files daily work, and back office reports and ensures proper retention of documentation.
• Processes monthly outstanding (OLDO) teller checks and money orders making the appropriate General Ledger entries.
• Acts as backup for other Operations Department personnel.
• Employ risk mitigation strategies when performing daily transaction processing and reviewing member account activity. Use personal knowledge base to identify possible high-risk entries and report information to Manager of Fraud for review.
• Keeps written procedures for assigned tasks updated and current, and make recommendations to management for changes.
• Securely stores all tokens, digital certificates and user information assigned to facilitate specialized authority or access. Immediately report the loss or exposure of information to a Management Team Member.
• Must be familiar with credit union policies, procedures and regulations pertaining to transaction processing.
• Attend training sessions and/or webinars to stay current with new policies, procedures and regulations.
• Ensures member information is kept confidential and properly secured at all times.
• Work with vendors to ensure the best possible service to the membership.
• Escalate to management, any issues of concern including member dissatisfaction, potential fraud, processing disruptions, potential financial loss.
• Assist the Business Operations Department in creating and maintaining Business Online Banking profiles, including service module access and limits.
• Performs other related duties as assigned.

• Must be a high school graduate or have GED equivalent.
• Experience working with debit and credit cards and payment systems required 
• Financial institution experience required.
• Ability to interpret and explain credit union transactions posted to member accounts.
• Ability to interpret computer generated reports.
• Must be proficient in both Word and Excel.
• Must have strong written and oral communication skills.
• Strong math/computer skills/data entry.

Work Schedule

Monday - Friday 8:15am - 5:00pm

Work Location

Fully On-Site