Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

LOB Job Description: 

Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. This position works in close association with members of the operations and deal teams, adding value to the proper loan booking and ensuring client satisfaction. Participates in the resolution of escalated issues and operational problems, leveraging resources across other Credit Services and GCIB functional areas (Portfolio Management, Agency Management, Monitoring & Compliance, and others) to ensure an integrated approach to loan servicing.  

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment

• Advises on projects and directs activities of a team related to special initiatives

• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function

• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control

• Identifies and recommends responsibilities and accountabilities for key programs/projects

• Responsible for consultative activities for Syndicated and Corporate Lending fulfillment activities including:
• Acts as a subject matter expert, frequently consulted on the execution of complex loan structuring arrangements
• Develops and delivers training for new hires; provides up-training and serves as a proficiency coach to operations team
• Daily quality review process for syndicated loan booking (pre- and post-closing)
• Ensures risk and controls are followed as documented in procedures
• Exercises discretion and professional judgment in determining appropriate loan structuring having significant client, regulatory, and reputation implications and risk
• Additionally, this position will participate in key committee assignments, offer subject matter expertise

Required Skills:

• High level of proficiency with Microsoft suite of applications and loan accounting platforms and systems (LoanIQ, CreditCenter, etc.)
• Deep working knowledge of commercial lending, experience with complex credit agreements and structures, including syndications
• Applies critical thinking to analyze, identify and deal with legal, business, reputation, and operational risk
• Finance, accounting or math background or applicable experience
• Strong ability to influence, negotiate and lead diverse groups to achieve desired results, especially in dealing with escalations
• Highly organized self-starter, attentive to detail with strong time management skills and ability to balance competing priorities
• Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint)

Desired Skills:

• Knowledge of GCB (Global Corporate Band)/GIB (Global Investment Bank) environment, organizational alignment, strategic priorities
• Attorney prepared legal document experience including complex legal contract review and analysis
• Strives to challenge the status quo and bring new ideas to teams to drive innovation and unique solutions to better serve an evolving client base
• Strong written communication skills including communications and procedures
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Skills:

• Customer and Client Focus

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Critical Thinking

• Issue Management

• Analytical Thinking

• Decision Making

• Oral Communications

• Presentation Skills

Shift:

Hours Per Week: