Operations Coordinator

Description

Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps and pump systems for heating, cooling, and air-conditioning solutions, water supply, and sewage and drainage. Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019, Quantum Flo in October 2021, HydroServ in May 2023, and Plad in November 2023.

Founded in 2007, Quantum Flo is housed in a brand new, state-of-the-art, 30,000 square foot manufacturing facility in Sanford, Florida, just north of the Greater Orlando area. Our systems are assembled and flow tested in our on-site test lab, featuring a UL508A industrial custom control panel facility and a large production shop.  Quantum Flo began due to the efforts of a determined team of professionals committed to redefining the packaged pump systems market. From perfecting classic designs to the innovation of new products, Quantum Flo has applied creativity and out-of-the-box thinking to develop the quality and integrity of the systems we produce today.

Position Summary:

The Operations Coordinator is responsible for providing quality service to our customers at all times by consistently communicating effectively, both orally and in writing, in a friendly, fast, accurate, and professional manner. The coordinator also processes sales orders, manufacturing orders, receiving documents, invoicing, and shipping documents in a timely and precise manner.

Primary Job Duties:

• Responsible for full cycle AP process, including processing production and non-production invoices for payment, and communicating with suppliers.
• Perform a three-way match for vendor and supplier invoices.
• Review invoices and documentation for accuracy and completion while adhering to company policies and procedures.
• Complete daily shipping transactions to generate customer invoices.
• Maintain data entry requirements by following data program techniques and procedures, utilizing Fishbowl Inventory and QuickBooks.
• Create financial documents such as bills, invoices, payables, receivables & purchase orders.
• Responsible for the timely and accurate data entry/processing of all sales orders, manufacturing orders, purchase orders, receiving, and invoices daily.
• Timely and accurately prepare daily shipping transactions/documents to generate customer invoices and process through the online freight company.
• Responsible for performing various administrative duties such as engraving name plates, ordering general office supplies, scanning, and breakroom stocking.
• Transferring pictures from the production floor to job folders.
• Responsible for consistently providing fast, accurate, professional, and friendly service to our customers.
• Assess the customer’s needs, answer questions and concerns, obtain all information necessary to resolve the transaction, and explain policies and procedures.
• Responsible for following QuantumFlo Policies and Procedures.

We offer exceptional benefits: Health, Dental, Vision, Life and Critical Illness Insurance, an Employee Assistance Program, a Health Savings Account, a 401(k) with match, Tuition Reimbursement, 19 days of PTO, 10 holidays, and 6 sick days. 

Location: This position is on-site at QuantumFlo in Sanford, FL.

Direct Reports: None

Travel Requirements: 0%

Pay Range: Commensurate with experience

Shift/Hours: Full-time

VISA Sponsorship: This position is not eligible for visa sponsorship. Applicants must be currently authorized to work in the United States.

Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.   

PM22

Requirements

Education and Experience:

• High school diploma or equivalent, and some higher education preferred 
• Two (2) years of previous AR/AP experience with QuickBooks or similar software
• Two (2) years of previous customer service/data entry experience
• Knowledge of bookkeeping principles
• Experience with problem solving, analytical, and organizational skills
• Proven ability to succeed in a multi-tasking environment
• Excellent verbal and written communication skills
• Team player, adaptable, flexible
• Punctual, regular, and consistent attendance
• Requires mid-level experience with Microsoft Programs: Excel & Word

Core Competencies:

• Achievement/ Result Orientation
• Customer Orientation
• Proactive Management Skill
• Excellent Problem-Solving Skills
• Analytical Thinking
• Leadership & Decision-Making Skills
• Organizational & Process Awareness
• Effective Communication and Influence
• Working with others

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

• Regularly required to sit or stand, reach, bend, and move about the facility