Operations Coordinator

SUMMARY: The Operations Coordinator facilitates the daily operation of the office. This individual will handle all inventory management and customer service aspects. This individual must possess a take charge attitude, be highly organized, exhibit strong customer service skills and have the ability to work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales

• Handle in-store sales of supplies and accessories – pulling stock, creating sales orders and process payments as needed
• Order, ship, release and issue tracking information in BC for all orders
• Register serialized equipment sales in MTP
• Support out of town sales staff as needed with regard to assisting customers, providing pricing and shipping merchandise

Inventory Management

• Responsible for issuing purchase orders to vendors 
• Responsible for receiving all merchandise into BC
• Responsible for managing and fulfilling all backordered/out of stock items 
• Responsible for bi-annual inventory counts 

Customer Service

• Answer phones and assist or direct as needed
• Greet and assist walk-in customers

OTHER DUTIES AND RESPONSIBILITIES:

• Other duties as assigned.

POSITION REQUIREMENTS:

• Computer Literacy Required. Knowledge of BC & MS office preferred
• Customer service experience necessary

PREFERRED REQUIREMENTS:

• Ability to multitask
• Extreme attention to detail
• Customer service skills
• Highly organized

KNOWLEDGE, SKILLS and ABILITIES:

• Strong attention to detail and adaptability to handle several tasks simultaneously.
• Proficient in Microsoft Office – Word, Excel, Outlook, Internet and SharePoint.
• Excellent interpersonal and public relations skills.
• Excellent verbal and written communication skills. 
• Must be available to travel to customer and/or company locations as required.
• Flexibility to work past normal business hours as necessary.

PHYSICAL ABILITIES: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk, hear, stand and use hands to grasp, manipulate or feel objects. The employee is frequently required to walk, and occasionally required to sit, stoop, kneel, crouch or crawl, climb or balance and reach with hands and arms.
• May be required to lift, carry or move and position items weighing up to 25 lbs. as necessary.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to move about the office to access file cabinets, office machinery, etc.
• Able to work in a fast-paced, multi-tasked environment.