Operations Coordinator

Job Title: Operations Coordinator

Department: Operations

Location: Main office (Flint)

Reports to: Operations Manager

Hours per Week: 38 – Hourly Position 

Pay: $23-$27/hour

Company Summary

Welcome to Financial Plus Credit Union (FPCU)- The Place that brings Dreams within Reach.

At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities.

We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier.

FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up, we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves.

Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team!

Position Summary

Primary responsibilities include providing operational support to both members and employees, including imaging, ACH, ATM operations, IRA administration, share draft processing, wire processing, Check 21 processing, Faster Payments, RDC and iPay support, safe deposit box, and deceased account maintenance. Hours for this position are based on departmental needs. This is an in-office position.

Essential Functions & Primary Responsibilities

Responsible for all related processes which impact member accounts to ensure quality and efficiency in service to our members. This includes, but is not limited to:

• Image and maintain member, loan, IRA, collections, and transaction documentation.
• Process domestic and international wire transfers and maintain required logs and records.
• Cross train and provide backup support for other Operations Coordinators.
• Process daily share draft and cash letter files.
• Perform Check 21 processing and related operational functions.
• Develop expertise in the laws of check processing and the rules established in the UCC (Uniform Commercial Code).
• Assist in the processing and balancing of ACH.
• Balancing and reconciling assigned general ledgers.
• Assist frontline staff with IRA administration and complete back-office processing, including annual reporting requirements.
• Balance Financial Plus ATMs settlement.
• Review and process iPay and RDC applications in accordance with established procedures.
• Support safe deposit box administration.
• Perform deceased account maintenance.
• Enforces compliance with all federal and state laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Asset Controls (OFAC) requirements, and should request legal interpretation as necessary to identify compliance concerns.
• All employees adhere to applicable federal and state laws, regulations, and internal compliance with standard polices relevant to their roles and responsibilities.
• Must be bondable.
• Perform other duties as assigned.

Education & Qualifications

High school diploma or G.E.D. required. Knowledge of deposit operations, payment processing, ATM services, wire transfers, IRA administration, ACH processing, Check 21 processing, account maintenance processes, operational compliance requirements, fraud prevention practices, risk mitigation techniques, accounting principles, balancing procedures, and general ledger reconciliation. Experience with Alloya, the Federal Reserve, and related financial services platforms is preferred.

Accreditations

The following accreditations are preferred but not required.

• National Check Professional (NCP)
• Accredited ACH Professional (AAP)
• Accredited Faster Payments Professional (AFPP)

Skills and Abilities:

• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities while meeting deadlines.
• Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications that support a member-focused experience.
• Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
• Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions.
• Adaptable, resilient, and comfortable navigating change in a fast-moving environment
• Embraces innovation and continuously seeks better ways to serve members and support teams

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work; sitting most of the time. May occasionally exert up to 15+ pounds of force.

The noise level in the work environment is professional and typically moderate.

Additional Information

This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth.

At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee—every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us.