Operations Coordinator - Japanese Bilingual

• Position: Operations Coordinator (Full-time)
• Location: New York, NY (On-site)
• Salary Range: Up to $70,000 per year (Final salary will be determined based on experience and skills) 
• Working Hours: 8:45 AM – 5:45 PM (Includes 1-hour lunch break)
• Experience: 2-3 years of travel industry experience preferred, but we welcome candidates with strong potential!

Job Summary

A leading Japanese travel agency is looking for a motivated, detail-oriented Operations Coordinator to join the team.

In this role, you will be responsible for coordinating travel arrangements, managing bookings, and ensuring Japanese clients have a seamless and memorable experience in the United States. This is an excellent opportunity for someone looking to start a career in the travel and hospitality industry within a bilingual environment.

Key Responsibilities

• Bilingual Travel Operations: Coordinate and manage travel arrangements for both Inbound (Japan to U.S.) and Outbound (U.S. to international/Japan) travel.
• Vendor & Client Liaison: Communicate effectively with local vendors (hotels, transportation, etc.) and Japanese clients to ensure seamless service delivery.
• Itinerary Management: Assist in creating, booking, and managing various travel programs, including group tours and corporate projects.
• General Administration: Handle daily administrative tasks using standard PC software (Word, Excel, Outlook). No specialized GDS experience is required.
• Flexible Support: Perform other related duties and support various departments as needed to ensure the success of company projects.
  

Qualifications

• Bilingual Proficiency: Professional fluency in both Japanese and English (Written and Verbal) is required.
• Communication Skills: Strong interpersonal skills with the ability to communicate effectively with local American vendors and Japanese clients.
• Attention to Detail: High level of accuracy in data entry and scheduling.
• Problem-Solving: Ability to think on your feet and handle unexpected changes or issues calmly and professionally.
• PC Skills: Proficient in Microsoft Office (Excel, Word, Outlook).
• Cultural Awareness: A deep understanding of Japanese hospitality (Omotenashi) and American business culture.
• Eligibility: Must have a valid work permit in the U.S. 
• Prior experience in customer service or hospitality is preferred, but not required.