Operations Coordinator (Logistics)

We are
a leading courier and delivery service provider specializing in
urgent, same-day pickup and delivery solutions across Pennsylvania,
New Jersey, Delaware, New York, and Virginia. With a fleet of 70
trucks, we are committed to delivering reliable, efficient, and
customer-focused door-to-door transportation services. Due to a
significant surge in sales, we are expanding our team to maintain
operational excellence and meet growing demand. Join our dynamic
organization and contribute to our mission of providing unparalleled
service in the transportation industry.

The Operations
Coordinator is a critical in-office role, requiring daily
presence at our headquarters to ensure seamless coordination between
our sales and trucking operations. This position is essential to
managing the day-to-day logistics of our 70-truck fleet, dispatching
drivers, and supporting our sales team to align with customer needs.
As we navigate a major increase in sales, the Operations Coordinator
will play a key role in maintaining efficiency, managing schedules,
and supporting the hiring of new drivers to meet growing demand. This
fast-paced position demands strong organizational skills, attention
to detail, and the ability to thrive in a collaborative, high-energy
environment.

Responsibilities

• Dispatching
  and Coordination: Oversee the dispatching of 70 truck drivers,
  ensuring timely and efficient pickup and delivery schedules across
  multiple states.
  
• Driver
  Scheduling: Create and manage driver schedules, optimizing routes to
  maximize efficiency while ensuring compliance with hours-of-service
  regulations and customer requirements.
  
• Sales
  Support: Collaborate closely with the sales team to align trucking
  operations with customer expectations, facilitating communication to
  ensure seamless service delivery.
  
• Driver
  Recruitment Support: Assist in the hiring process for new drivers,
  including coordinating interviews, managing onboarding paperwork,
  and ensuring compliance with company and regulatory standards.
  
• Paperwork
  Management: Handle and organize operational documentation, including
  delivery confirmations, driver logs, permits, and compliance
  records, ensuring accuracy and accessibility.
  
• Customer
  Communication: Act as a point of contact for customers, addressing
  inquiries, resolving issues, and ensuring high levels of
  satisfaction with delivery services.
  
• Operational
  Efficiency: Monitor fleet operations, track performance metrics, and
  identify opportunities to improve processes and reduce costs.
  
• Issue
  Resolution: Address and troubleshoot operational challenges, such as
  delays or equipment issues, to maintain smooth operations and meet
  delivery deadlines.
  
• Compliance
  and Safety: Ensure all dispatching and driver activities adhere to
  federal and state transportation regulations, including
  oversize/overweight permits when necessary.
  
• Team
  Collaboration: Work closely with operations managers, sales staff,
  and maintenance teams to ensure a cohesive approach to meeting
  business objectives
  

Qualifications

• Experience:
  Prior experience in logistics, dispatching, or operations
  coordination is preferred but not required. Candidates from any
  background with strong organizational and communication skills are
  encouraged to apply, as this is an asset-based operation open to
  diverse experiences.
  
• Skills:
  Exceptional organizational and multitasking abilities, with a keen
  attention to detail. Strong communication skills to interact with
  drivers, customers, and internal teams. Proficiency in Microsoft
  Office (Excel, Word, Outlook) and familiarity with transportation
  management systems or load board software is a plus.
  
• Adaptability:
  Ability to work in a fast-paced environment, make quick decisions
  under pressure, and adapt to changing priorities driven by increased
  sales demands.
  
• Team
  Player: Collaborative
  mindset with the ability to build rapport with drivers, sales teams,
  and customers.
  
• Availability:
  Must be able to work in-office every day at our headquarters, with a
  standard schedule of Monday through Friday, and occasional
  availability for after-hours support as needed.
  
• Knowledge:
  Familiarity with federal and state transportation regulations (e.g.,
  DOT compliance) is advantageous but not required, as training will
  be provided.
  

Compensation

The
Operations Coordinator position offers a competitive salary of
$70,000 to $80,000 per year, commensurate with experience. This role
provides significant growth potential, with opportunities for career
advancement into supervisory or managerial positions as our company
continues to expand. Employees demonstrating exceptional performance
and leadership may access pathways to higher-level roles within
operations or other departments, supported by a culture that values
professional development and recognizes contributions to our ongoing
success.