Operations Coordinator - Tower Planner

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Serve as the central hub of communication and coordination within the Tower, ensuring smooth operations and exceptional service delivery. This role is all about accuracy, speed, and professionalism, providing timely updates, resolving issues quickly, and keeping both airline partners and internal teams informed and satisfied. Your work ensures every flight is catered flawlessly and on schedule, making you a key player in delivering world-class service.

Compensation & Benefits

• Competitive Pay


• Medical, Dental, Vision – starts Day 1


• 401(k) with Company Match


• Paid Time Off, Sick Leave & Holidays


• Tuition Reimbursement – support for professional development


• Free Parking & Daily Meals

Main Accountabilities

• Review flight dispatch sheets and confirm routing details against the daily schedule.


• Act as the main point of contact between LSG Sky Chefs and our airline partners.


• Enter and update key flight details like gate and ship numbers.


• Communicate gate changes, routing updates, and cancellations to drivers and team members in real time.


• Build strong relationships with customers through clear, professional communication.


• Work closely with ramp personnel to quickly resolve any catering issues.


• Keep management informed by sharing timely updates and reports.


• Prepare and deliver reports for airline customers.


• Manage airline equipment inventory and place orders as needed.


• Handle customs documentation and ensure compliance with regulations.


• Use ACE and other airline systems to process and track information.


• Complete various administrative and clerical tasks to support operations.


• Take on additional responsibilities as assigned by management.

Knowledge, Skills and Experience

• Strong communication skills—able to read, write, and speak English clearly.


• Basic math skills and comfort with numbers.


• Familiarity with computers and willingness to learn Microsoft Office (Word, Excel, Outlook) and other systems.


• Excellent customer service and interpersonal skills; professional and courteous on the phone and in person.


• Flexibility to work various shifts—we operate 24/7, 365 days a year.


• High school diploma or equivalent required.


• Ability to stay calm and focused under pressure in a fast-paced environment.


• A true team player with a positive attitude.


• Comfortable reading dispatch sheets and identifying routing changes, gate assignments, and ship numbers.


• Able to manage multiple calls and radio communications at once.


• Capable of working in challenging conditions, including extreme temperatures.


• Must be able to obtain an AOA badge and customs clearance.


• Willingness to work flexible hours and shifts, which may change based on operational needs.