Operations Coordinator - Twin Cities Orthopedics

The Operations Coordinator will manage Excel Care Suites in the day-to-day operations. The Operations Coordinator will work collaboratively with the EXCEL nurses, therapists, surgeon care teams, and with health care providers in coordination and facilitation of services within the episode of care.

This is a part-time (0.75) position working Monday-Thursday 8:00am-3:30pm with occasional Fridays in Q4 out of our Eagan location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Coordinate patient suites in conjunction with nursing staff


• Coordinate patient admission and discharge times and communicate with staff


• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the Excel experience


• Answers phones, greets patients and providers, and provides administrative support for physicians and nurses


• Process patients’ admissions/discharges


• Update patient satisfaction and outcomes score to patient files


• Maintains flow of the care suites


• Responds effectively to unpredictable situations


• Able to multitask effectively in a high stress and fast paced environment , both autonomously and a team


• Assist with preparing charts for upcoming patients


• Data entry in the EXCEL Case Management System as applicable


• Orders and maintains department supplies and equipment


• Coordinates with medical professionals regarding patient follow-up care


• Maintain cleanliness, organization, and supply inventory in patient room


• Coordinates location transfers of patients


• Collaborates with ASC discharge team for patient hand-off


• Collaborates with/informs Leadership of changes in staffing requirements


• Turnover rooms to support patient discharges and admissions


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma GED or equivalent


• Past work experience in a healthcare environment required


• Basic knowledge of medical terminology required


• Customer Service experience required

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience. 


• We offer a comprehensive benefits package - to learn more click here.
  
  
  
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  
  
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.
  
  
  
  

Working Conditions: 

• Ability to sit for extended periods (up to 8 or more hours per day).


• Frequent use of hands and fingers for typing, writing, and handling documents.


• Occasional standing, walking, bending, or reaching within the office environment.


• Ability to lift and carry office supplies or files weighing up to 20 pounds.


• Visual acuity to read electronic and paper documents.


• Auditory ability to participate in phone or video calls clearly.


• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting:

• Clinic/Surgery Center

Essential Requirements: 

Ability to: 

• Comply with company policies, procedures, practices, and business ethics guidelines. 


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 


• Demonstrate prompt and reliable attendance. 


• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.


• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

Notes 

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [email protected]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities


• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.