Operations Coordinator/Scheduler

The Institute for Applied Behavior Analysis (IABA) is seeking a driven, organized, and upbeat Operations Scheduling Coordinator to join our Imperial Valley team!

We’re looking for a self-starter who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing excellent customer service. This role serves as a key liaison between our clinical and operations teams while ensuring smooth scheduling, documentation, and administrative support for our clinics.

If you are professional, detail-oriented, and passionate about making a positive impact, we’d love to hear from you!

🌟 What You’ll Do

Scheduling & Operations Support

• Reconcile and audit clinic schedules for non-billable hours and provide feedback to supervisors
• Maintain accurate staff and client schedules
• Generate scheduling and billing reports
• Maintain client scheduling labels for assigned clinics
• Ensure timely session conversions and signatures

Administrative & Compliance

• Perform weekly operational audits using checklists
• Document communication and cancellations accurately and promptly
• Maintain confidentiality of PHI and privileged information
• Evaluate, report, and correct compliance risks
• Assist with accreditation tasks and file requests
• Provide clerical support and assist with office management functions for the clinic by maintaining office supply inventory, filing, and assisting in the process of paperwork requests by the corporate administrative team (authorizations, consents, Explanation of Benefits, etc.)

Office & Team Support

• Serve as the initial point of contact for visitors
• Provide excellent customer service to clients and internal teams
• Assist with office management tasks (supplies, filing, paperwork processing, authorizations, consents, EOBs, etc.)
• Partner with Operations Managers on file organization
• Maintain a clean and welcoming clinic environment
• Provide coverage for administrative support as needed
• Collaborate cross-functionally to ensure timely completion of paperwork and tasks
• Performs other responsibilities as assigned

Compensation & Schedule

• $21 – $23 per hour, based on experience
• Full-time, Monday – Friday schedule
• Opportunity to grow within a mission-driven organization

• At least 18 years of age (required)
• High School Diploma or equivalent (required)
• Experience in an administrative role (preferred)
• Experience or interest in working with individuals with disabilities (preferred)
• Strong verbal and written communication skills
• Comfortable with computers, Microsoft Teams, CentralReach, and general office systems
• Highly organized, accurate, and deadline-driven
• Reliable transportation
• Background clearance (required)
• Cleared TB test (where required)
• Professional appearance and demeanor

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off (PTO) and paid holidays
• Sick time
• Ongoing training and professional development
• Opportunities for career advancement within IABA
• Employee Assistance Program (EAP)
• Employee Discounts
• Supportive, mission-driven work environment