Operations/ Customer Service Analyst

Adecco is assisting their client with their search for an Operations/ Customer Service Analyst

Type: 40hrs/wk. Contract

Start Date: 1-2 weeks

Location: REMOTE

Pay: $ 25.00

Duration: Temp (6-12 months- can extend)

Shift: M-F (8am- 5pm)

Description:

The Customer Onboarding Specialist is responsible for providing first contact support, advocacy, and issue resolution with internal and external stakeholders/customers

Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making

Ensure all workflow submissions are accurate and timely for new business onboardings

Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies

Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers

Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls

Work to facilitate business problem solving and present hypotheses and recommendations to leadership

Key Responsibilities

Responsible for the analysis and end-to-end implementation of new customers

Ensure that all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering

Will ensure all SLAs are met by all internal partners to release an account in a timely manner

IMPORTANT: This job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must Apply Now.

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.