Operations Director

Operations Director

Chick-fil-A Hwy 78 & Vista Village

Are you a strong leader who thrives in a fast-paced, people-focused environment? Do you have a passion for developing others, running efficient operations, and building a thriving culture grounded in values?

Chick-fil-A Hwy 78 & Vista Village is seeking a high-capacity Operations Director to lead and oversee the daily operations of our restaurant. This individual will ensure excellence in food quality, hospitality, cleanliness, and team leadership—while championing our vision of Winning Hearts Every Day through good food, served by hospitable people, quickly in a clean and safe environment.

This role is ideal for someone pursuing a long-term career in restaurant leadership, preparing for Chick-fil-A’s Leadership Development Program, or aspiring to become an Owner/Operator.

Key Responsibilities

Operational Leadership

• Oversee and execute day-to-day operations, including opening and closing routines, shift execution, and ensuring systems run with excellence
• Maintain consistent high standards for food safety, food quality, speed of service, and cleanliness
• Monitor and manage food costs, inventory, and waste to support profitability goals
• Maintain a safe, secure, and welcoming environment for both team members and guests

Financial Stewardship

• Oversee cash handling, deposits, and shift-level financial controls
• Help manage labor costs in alignment with operational goals
• Monitor KPI performance and implement strategies to drive operational efficiency and guest satisfaction

People Leadership

• Lead and develop a team of leaders and team members (team of teams model) across front of house and back of house
• Create an environment where individuals feel valued, challenged, and equipped to succeed
• Serve as a coach and mentor to emerging leaders within the restaurant
• Collaborate with other Directors and the Operator on staffing, scheduling, and team growth

Culture & Vision Alignment

• Champion Chick-fil-A’s core values and create a culture of care, hospitality, and excellence
• Take ownership of our vision: Winning Hearts Every Day
• Be a culture carrier—modeling servant leadership, integrity, and professionalism at all times

Leadership Development

• Collaborate closely with high-level leaders to refine your leadership skills and strategic thinking
• Participate in ongoing personal and professional growth opportunities
• Contribute to long-term planning and innovation within the restaurant

Qualifications

• Proven leadership experience (3+ years preferred), ideally in a high-volume restaurant or retail environment
• Experience leading large teams (40+ team members); total restaurant size of 100+ employees preferred
• Strong understanding of food safety, quality assurance, and cost control
• High emotional intelligence and strong interpersonal skills
• Committed to excellence, hospitality, and continuous improvement
• Passion for Chick-fil-A’s mission, values, and guest service philosophy
• Ability to work full-time with a flexible schedule, including early mornings, evenings, and weekends as needed
• Bachelor's degree preferred, or equivalent work experience

Why This Role

• Work directly with an experienced Operator and high-level leadership team
• Develop skills for potential advancement to Chick-fil-A’s Leadership Development Program or Owner/Operator track
• Be part of a brand known for hospitality, service, and excellence
• Make a real impact on the team, guests, and Vista community every day

Ready to lead with purpose, serve with excellence, and grow with a world-class brand?

Apply today and become part of the Chick-fil-A Hwy 78 & Vista Village leadership family.