Operations Director- Enrollment and Volunteer Coordination

POSITION: Operations Director

FLSA Status: Exempt

Date Approved: December 2023 ver 23.12

Reports To: Executive Director

Supervises: Volunteers

POSITION DESCRIPTION

Looking to build your leadership experience? Continue to learn new practices and approaches to working with older adults experiencing changes in cognition or mobility? Do you have a creative perspective when it comes to problem-solving and working with people? If the answer is yes, Joyful Journey wants to talk to you about our Operations Director position. We are seeking a candidate that can work 8:30am-5:30pm Mon-Fri. Joyful Journey is open Mon-Fri 8am-5:30pm. This means no nights or weekends!

WHO WE ARE:

Joyful Journey is a not-for-profit adult day center serving the Greater Lafayette area. Our mission is to provide socially engaging activities that enhance quality of life, well-being, and independence for adults experiencing changes in mobility or cognition. Through intentional, person-centered programs, our professional, reliable team is committed to providing meaningful days filled with purpose for each Friend* who visits while offering respite and support to their caregivers.

*Building authentic relationships with the people in our care is central to the Joyful Journey approach, which is why we call the folks we serve our “Friends.”

WHAT WE ARE LOOKING FOR:

A Leader who exemplifies excellent Friend and family service

A Strong Communicator who can foster and maintain positive relationships between our team, volunteers, families, and Friends.

A Knowledgeable Administrator who can set standards, facilitate change and promote compassionate accountability.

A Team Player who values collaboration.

What We Offer:

A rewarding work environment

An opportunity to build relationships with Friends and family caregivers

A place you can be proud to work

No nights or weekends

Paid vacation time for full-time and part-time employees

Paid holidays for full-time and part-time employees

Personal days for full-time and part-time employees

Health Reimbursement Account (HRA) for full-time and part-time employees

TeleHealth services

ESSENTIAL FUNCTIONS

Friend and Family Care

Review each new Friend File for correct and complete content. Create a care plan and snapshot for each Friend upon enrollment.

Assist and guide the care team regarding personal care and mobility of Friends

Create and assess charting for medication monitoring, restroom assistance, and activity logs for Friends after initial enrollment.

Act as the main point of contact to family caregivers regarding Friend care

Coordinate Family satisfaction surveys annually

Prepare materials for and assist with caregiver conferences

Provide direct care and supervision of Friends. Monitor, supervise, and/or assist with all Activities of Daily Living, providing hands-on assistance as needed according to each Friend’s plan of care.

Maintain environmental health, safety and sanitation standards. Follow infection control procedures at all times in order to maintain safe and hazard-free conditions

Enrollment Coordination

Coordinate the Friend enrollment process ensuring incoming Friends and families have an exemplary experience. Provide integral support during the families first visit.

Manage and update the enrollment tracking spreadsheet; call inquiries and provide time sensitive follow-up with families.

Ensure Friend files are complete and up to date prior to first day of attendance, generate all necessary charting paperwork upon Friend enrollment.

Complete Friend graduation paperwork, close file and archive

Volunteer Coordination

Recruit and interview prospective volunteers

Oversee all paperwork and clearances needed for volunteers

Coordinate volunteer onboarding and weekly schedules in partnership with the Program Director, identifying opportunities for the best skill matches for program and Friend needs.

Monitor and evaluate volunteer performance. Give positive corrective guidance as needed.

Track volunteer hours and provide monthly reports to the Executive Director.

Human Resource Management

Assist with onboarding and continuing education for Program Assistants (PAs) Supervise Program Assistants in absence of Program Director.

Assist with quarterly review process for each PA

Make recommendations regarding hiring, firing, advancement, promotion or any other change of status for Team members

Additional Tasks

Assist Executive Director with marketing and public relation activities, including community education programs and social media

Certify as a ServSafe Food Safety Manager and assist with food service as needed.

Maintain house supply list. Shop for house and program supplies

EXPERIENCE, KNOWLEDGE & QUALIFICATIONS

Preferred: Degree in Health and Human Services, related field or equivalent combination of relevant education and experience

Minimum 2 years of supervisory or team leadership experience

Minimum three (3) years of related experience working with elderly, memory-impaired, and/or disabled persons providing activity programming and support for all Activities of Daily Living.

Ability to manage time and projects independently with professional discretion

Demonstrated proficiency with office applications and technology: electronic mail, social media applications, MS Office software applications including Word, Excel, and PowerPoint. Preferred: experience with Google Drive

Provide excellent service by working joyfully and tactfully with fellow team members, volunteers, Friends, caregivers, and the general public

Strong oral and written communication skills.

Understand and adhere to HIPAA (Health Insurance Portability & Accountability Act) regulations

Demonstrated ability to work with others from diverse ethnic, cultural, socioeconomic, spiritual and age backgrounds

Certified in CPR, First Aid, and AED (after employment, if necessary)

Must pass a pre-employment drug/alcohol screen, criminal background check, physical, and TB screen. Must be current with covid-19 vaccinations or willing to complete vaccination. All job offers are contingent upon passing these pre-employment screenings.

PHYSICAL DEMANDS

Physically able to respond to Friend needs (lifting up to 25 lbs, standing, sitting, bending)

Able to be on your feet and active over 50% of each day

The above statements reflect the general duties necessary to describe the principal functions of the job identified, and shall not be considered a detailed description of all work requirements that may be inherent in the job.

WORK ENVIRONMENT

Very active environment with multiple activities happening simultaneously

Clean, well-lighted and limited chance for exposure to toxins

Primarily indoors where temperature is controlled

HOURS OF OPERATION- 8:00 am to 5:30 pm

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Flexible schedule

Health insurance

Health savings account

Paid time off

Schedule:

8 hour shift

Day shift

Monday to Friday

No weekends

Experience:

Senior Care: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

West Lafayette, IN 47906 (Required)

Ability to Relocate:

West Lafayette, IN 47906: Relocate before starting work (Required)

Work Location: In person

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