Operations Director/ Enrollment Specialist

Reports To: Center Director
Supervises: Assistant Director, Lead Teachers, Teachers, and Classroom Support Staff

Position Summary

The Operations Manager / Enrollment Specialist supports the Center Director in the daily operation of the school, with a primary focus on staff management, classroom operations, enrollment, tours, and prospective family follow-up.

This position serves as a key member of the leadership team and works directly under the supervision of the Center Director.

The Operations Manager / Enrollment Specialist helps ensure that the school operates smoothly each day, teachers are meeting expectations, classrooms remain properly staffed and compliant, and prospective families receive a professional and welcoming enrollment experience.

The Center Director maintains overall leadership and final decision-making authority for the school.

Operations & Staff Management

• Oversee the daily operations of the school under the direction of the Center Director.


• Provide daily supervision and direction to teaching staff.


• Support and supervise the Assistant Director in daily operational responsibilities.


• Monitor staff attendance, punctuality, professionalism, and performance.


• Ensure employees are following assigned schedules and responsibilities.


• Coordinate classroom coverage, teacher breaks, lunches, call-outs, and staffing adjustments.


• Ensure teacher-to-child ratios are maintained throughout the day.


• Conduct regular classroom walkthroughs.


• Observe teacher performance and classroom management.


• Ensure classrooms are clean, organized, safe, and properly supervised.


• Monitor compliance with classroom schedules, lesson plans, meals, diapering/toileting, nap, outdoor activities, and transitions.


• Provide coaching, guidance, and feedback to teachers.


• Follow up on expectations and instructions provided by the Center Director.


• Address routine staff concerns and performance issues.


• Document recurring concerns and report them to the Center Director.


• Assist with staff improvement plans and disciplinary documentation when requested.


• Help maintain a positive, professional, and accountable work environment.


• Ensure staff understand and follow school policies and procedures.

Enrollment & Tours

• Conduct professional school tours for prospective families.


• Explain the school’s programs, classrooms, curriculum, schedules, policies, and enrollment process.


• Create a welcoming and positive first impression for prospective families.


• Answer questions regarding classroom availability and program options.


• Explain tuition, registration fees, deposits, and enrollment requirements using information approved by the Center Director.


• Follow up with families after tours.


• Maintain communication with prospective families throughout the enrollment process.


• Track tour leads and enrollment opportunities.


• Follow up with families who have expressed interest but have not yet enrolled.


• Assist families with enrollment paperwork and required documentation.


• Coordinate start dates and classroom placement with the Center Director.


• Communicate upcoming enrollments to teachers and the leadership team.


• Maintain accurate enrollment and prospective-family records.


• Help identify opportunities to increase enrollment and classroom occupancy.


• Support enrollment events, open houses, and school marketing initiatives.

Family Communication

• Provide professional and courteous communication with current and prospective families.


• Assist with routine parent questions and concerns.


• Direct significant concerns, complaints, financial matters, or sensitive situations to the Center Director.


• Help ensure families receive accurate and consistent information regarding school procedures.


• Support communication between families, teachers, and administration when appropriate.

Classroom & School Oversight

• Monitor the overall flow of the building throughout the day.


• Ensure classrooms are operating according to school expectations.


• Identify areas that need immediate support.


• Assist in classrooms when necessary to maintain ratios or safe operations.


• Verify that classroom documentation and daily reports are completed correctly.


• Monitor staff interactions with children to ensure appropriate supervision and professionalism.


• Immediately address or report safety concerns.


• Help ensure that opening, transition, nap, meal, outdoor, and closing procedures are followed properly.

Safety & Compliance

• Support the Center Director in maintaining compliance with state licensing requirements.


• Monitor staff compliance with health, safety, sanitation, supervision, and classroom procedures.


• Conduct routine safety checks throughout the school.


• Ensure required ratios are maintained.


• Immediately report serious incidents, injuries, licensing concerns, or policy violations to the Center Director.


• Assist with preparation for licensing visits, inspections, and internal compliance reviews.

Administrative Support

• Assist the Center Director with daily administrative responsibilities as needed.


• Help maintain employee schedules and staffing coverage.


• Assist with onboarding and orientation of new staff.


• Maintain organized enrollment and operational records.


• Assist with staff meetings and training.


• Communicate daily priorities and expectations to staff.


• Follow up to ensure assigned tasks are completed.


• Support special events, school programs, and family activities.

Leadership Responsibilities

The Operations Manager / Enrollment Specialist is expected to act as a visible leader throughout the school.

This includes:

• Being available and present in classrooms and common areas.


• Providing clear and respectful direction to employees.


• Holding staff accountable for school expectations.


• Supporting teachers while maintaining professional boundaries.


• Helping resolve routine operational challenges before they escalate.


• Communicating important concerns promptly to the Center Director.


• Maintaining confidentiality regarding staff, children, families, and school matters.


• Modeling professionalism, reliability, communication, and teamwork.

Scope of Authority

The Operations Manager / Enrollment Specialist has authority to:

• Direct teachers and classroom staff during daily operations.


• Assign or adjust classroom coverage.


• Manage staff breaks and lunches.


• Address routine performance concerns.


• Reinforce existing school policies.


• Provide coaching and corrective feedback.


• Coordinate and conduct tours.


• Follow up with prospective families.


• Assist families through the enrollment process.

The following remain under the final authority of the Center Director and/or Ownership:

• Hiring and termination decisions


• Final disciplinary decisions


• Changes to employee compensation


• Tuition changes or special financial agreements


• Refunds or account adjustments


• Changes to school policies


• Serious parent complaints


• Licensing decisions


• Major incident response


• Final enrollment exceptions


• Budget and financial decisions