Operations Fraud Manager

Job Description:

The Operations Fraud Manager is responsible for overseeing the daily operations to prevent, detect, and investigate fraud, overseeing policy development, fraud strategies, functional gap assessment, risk assessment, and technology implementation while managing losses, ensuring compliance, and mentoring investigators for complex cases. This role ensures compliance with regulatory requirements, maintains operational efficiency, and supports the bank's commitment to delivering exceptional customer service.

Main Job Tasks and Responsibilities:

• Develop and implement fraud prevention strategies, policies, procedures, and control frameworks.
• Oversee daily fraud operations in ACH, Real Time Payments (RTP), Wires, Checks, etc. Monitor accounts, analyze transactions, and manage case management through various fraud preventions and detection tools like Jack Henry Defender, Alloy RTP Fraud services, etc.
• Lead investigations into complex fraud schemes, analyze trends, and perform root cause analysis and if needed escalate to the 2nd line BSA team for further review.
• Evaluate and configure fraud detection systems, tools, and data analytics solutions.
• Identify, measure, and mitigate fraud risks, ensuring compliance with regulations.
• Manage, coach, and develop a small team of fraud analysts and investigators.
• Partner with internal teams (BSA, IT, Product, Data) and external entities (law enforcement, vendors, payment networks).
• Prepare reports, analyze performance metrics, and present findings to stakeholders.

Education and Experience:

• 7+ years of experience in fraud prevention, financial crime, or risk management, with proven management skills.
• Strong ability to analyze large datasets, identify patterns, and conduct root cause analysis.
• Familiarity with fraud technology, data science, and the payments ecosystem.
• Understanding of Transactional Fraud typologies such as; ACH, Wire, Checks, and RTP.

Key Competencies:

• Talent for people management, coaching, conflict resolution, and driving change.
• Excellent verbal and written communication for internal and external stakeholders.

Equal Opportunity Employer
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