Operations Lead

Description

Do you have a passion for creating unforgettable guest experiences? Are you ready to lead a dynamic team in a fun and fast-paced environment? 

As the Park Operations Lead, you'll be at the heart of the action, ensuring that every guest receives exceptional service and has a blast while visiting. You'll be responsible for overseeing the performance, efficiency, and satisfaction of our Park Operations and Guest Relations Hosts, making sure they have everything they need to succeed each day. Your leadership will be key in upholding our high park standards and keeping everything running smoothly.

You'll work closely with other Gathering Place teams to make sure the park is safe, welcoming, and filled with good vibes. From checking in with your team to collaborating across departments, you’ll play a crucial role in making our park the best place to visit.

What You will be doing:

•  Lead and support the Park Operations Hosts to deliver top-notch service
•  Ensure the daily operations and standards of the park are met and exceeded
•  Equip your team with the tools and guidance they need to shine
•  Collaborate with various teams to keep the park safe, fun, and operational
•  Foster a positive, enthusiastic atmosphere that keeps internal and external guests smiling all day

What You Need:

•  Ability to foster and lead teams and strong communication skills
•  A passion for providing outstanding service and creating memorable experiences
•  A collaborative spirit and the ability to work across multiple teams
•  Ability to keep calm and efficient in a fast-paced, ever-changing environment

Essential Duties and Responsibilities:

• Lead by Example: Conduct all activities in alignment with the mission and values of GGP Parks, ensuring exceptional guest experiences and operational excellence.
• Team Leadership: Oversee daily tasks, assign work, and set priorities while ensuring safety standards are met. Mentoring and guiding the team will be key in preparing them for smooth daily operations.
• Opening & Closing: Follow Park opening and closing procedures to ensure everything runs like clockwork.
• Effective Communication: Lead efficient and timely start-up meetings to kick off each day.
• Collaborate Across Teams: Work with the Operations leadership team to reduce downtime and recommend ways to improve the guest experience.
• Compliance & Safety: Ensure all park elements meet federal, state, and park operating procedures. Safeguard compliance with all safety protocols and daily documentation.
• Training & Development: Train, coach, and mentor both new and existing team members on park procedures.
• Event Coordination: Collaborate with Education, Program, and Revenue Management teams to execute seamless logistics for guest events. Ensure smooth handovers of event information.
• On-Site Event Support: Supervise events on-site as needed, ensuring everything runs smoothly.
• Maintenance Oversight: Promptly report any equipment issues or safety concerns to ensure quick resolutions.
• In-Park Presence: Actively engage with team members and guests by maintaining a visible presence in the park, ensuring quality service and safety standards.
• Parking Management: Oversee parking areas to ensure smooth traffic flow and a positive first impression for our guests.
• Park Maintenance: Supervise daily park cleanliness, including sweeping, hosing down, and organizing storage areas. Ensure a pristine park environment at all times.
• Continuous Improvement: Always be on the lookout for ways to enhance efficiency, adjusting operations based on attendance, demand, and evolving needs.
• Additional Responsibilities: Perform any other duties as needed to support park operations.

Requirements

Strengths and Abilities:

• Leadership Skills: Motivated, energetic, and professional, with the ability to inspire your team and lead by example.
• Strong Communicator: Clear, concise written and verbal communication skills are a must.
• Organized & Efficient: Able to manage multiple tasks, prioritize effectively, and meet deadlines while maintaining attention to detail.
• Problem-Solver: Quick-thinking and adaptable, you thrive in dynamic environments and find creative solutions to challenges.
• Team Player: Encourage collaboration and foster a positive work atmosphere with a strong emphasis on teamwork.
• Adaptability: Comfortable working in a fast-paced environment with frequent changes and interruptions.
• Safety Focused: You observe safety requirements and implement best practices in all aspects of your role.
• Physical Stamina: Able to perform physical tasks like standing for long periods, lifting, bending, and climbing ladders, all while maintaining a high level of energy.

Physical Requirements:

• Stand for extended periods, lift up to 50 pounds independently, and 100 pounds with assistance.
• Perform physical tasks like kneeling, bending, squatting, and reaching overhead.
• Ability to work in varying weather conditions, including extreme temperatures.
• Proficiency in swimming, kayaking, and paddleboats is required.
• Comfortable working around heights and maneuvering tight spaces in playground elements.
• Ability to perform manual labor, including snow and ice removal when necessary.

Computer Proficiency:

• Strong skills in Microsoft Office Suite and other relevant software.

Qualifications:

• Education: High School Diploma or equivalent required; College degree preferred.
• Experience: Minimum of one year of demonstrated leadership experience.
• License: Valid driver’s license required.
• Schedule Flexibility: Ability to work flexible hours, including holidays, weekends, and special events.

Preferred Qualifications:

• Previous supervisory experience is a plus.

Safety-Sensitive:

This is a safety-sensitive position. Applicants, regardless of whether they are a medical marijuana licensee, must receive a negative result on a 10-panel, pre-placement drug screening to include THC, prior to beginning work.

Why You’ll Love It Here:

• Make an Impact: Lead a dedicated team in creating exceptional guest experiences.
• Be Part of a Growing Team: Work in a fun, fast-paced environment where no two days are the same.
• A Place to Grow: We offer opportunities for personal and professional development.
• Work with a Purpose: Play a vital role in keeping our park running smoothly and ensuring guests have an unforgettable time.