Operations Lead

Description

DESCRIPTION/Who We Are:

Cubeship Consolidation Company, is a technology enabled supply chain company that is Simplifying, Standardizing & Automating supply chains for a digital future. Through our tech enabled solutions, we help Fortune 500 companies reduce transportation spend, improve efficiency, manage risk and reduce duty/taxes. Our solutions to solve the hardest supply chain problems combine hardware, software and people to bring visibility, execution and analytics to Fortune 500 companies. 

Cubeship is looking for senior backend Software Engineers to join our team. You can help build the next generation of products that make immediate impacts to our clients. Join us!

Job Description

Operations at Cubeship will be responsible for working with sales teams to successful support customer transitions from sales to onboarding. Customer service managers will also work with operations team to successfully create standard operating procedures based on meeting and exceeding customers service level agreements and key performance indicators. In this role relationship management is crucial both internal and external teams will rely of your expertise and professionalism in order to grow customer wallet share of business. 

As a Operations User, a typical day would include:

· Working with a set number of customers to respond to trouble issues and work with operations team to resolve issues and update customers

· Work on ensuring accurate pricing with customers projects or bids (Ocean/Air) 

· Review operations service level agreements to ensure all teams are operating to expectations 

· Create weekly reports requested by customers 

· Communicate with overseas operations and customer service teams on pending bookings 

Requirements

· Proficient in Mandarin 

· Able to demonstrate credibility, and integrity to effectively command the respect and trust of key individuals within customer organizations and across internal & external partners 

· 2-5 years of related industry experience

· Strong aptitude for analytics and attention to details

· Proven ability to generate and implement creative and innovative solutions to problems/opportunities

· Decisive, action-oriented individual

· Able to identify and pull in the right resources to meet customer goals; interacting with multiple business lines, branches, service lines and/or modes

· Excellent project management skills, including the ability to lead, facilitate, influence, and organize 

· Strong client relationship process skills as demonstrated through a track record establishing clear expectations, setting objectives, and bringing multiple parties together to drive key initiatives for the account.

DISCLAIMER: EQUAL EMPLOYMENT OPPORTUNITY POLICY

Unis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Unis complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Unis expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned. The scope of the job may change as necessitated by business demands.