Operations Lead

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively, imagine the unthinkable and deliver the highest quality of service.

Opportunity:

Are you ready to advance your career? If so, we have a new and exciting opportunity at Ideatek! As the Operations Lead, you will be responsible for leading and developing the installation team, delivering superior results to our customers.

Location:

The individual in this role will work from our Southeast Kansas location in Baxter Springs, KS.

Key Responsibilities:

• Provide direction, supervision, and management over the installation and splicing team
• Verify plant data and splice information
• Knowledge of and maintaining splicing schematics and spreadsheets
• Take accurate splicing and field notes to help support project timelines
• Set up and track plant maintenance
• Direction and oversight over drop bury contractors
• Support team members with troubleshooting questions
• Monitor daily status updates and timely route, schedule, and/or assign work in an efficient manner  
• Ensure accurate installation specifications/requirements 
• Lead trainings and shares updates with the team
• Deliver fiber to the home installations and repairs independently 
• Ability to troubleshoot customer connection issues
• Provide an exceptional in-home/business experience to customers by being friendly, patient, efficient as well as knowledgeable of FTTP service, gateways and WiFi

Desired Attributes:

• Passion for leading and motivating others 
• Excellent verbal and written communication skills - ability to interface with all levels of the organization
• Ability to influence appropriate decision making
• Strong organizational skills and ability to pivot with priorities
• Creative problem solving skills
• Ability to improve work processes and deliver solutions (outside of the box thinking)

Experience/Knowledge Required:

• 3+ years experience working as a Technician, Installer, OR in Operations
• Leadership experience

Preferences:

• 3+ years of leadership experience
• Extensive operations experience, specifically in installation
• Bachelor’s Degree

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.