Operations Lead, Aventura Mall FL

POSITION: Operational Lead, The House of Creed 

REPORTS TO: General Manager, Miami Design District

LOCATION: Miami, FL

FLSA: Exempt 

REVISED: 7.24.24 

Welcome to Kering Beauté – Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In June 2023, Kering Beauté announced that it had signed an agreement to acquire historic high-end fragrance house Creed; founded in 1760 it is known for its distinctive collections of timeless and sophisticated perfumes, including the iconic Aventus. This acquisition represents a major step for Kering Beauté. It perfectly complements Kering's existing portfolio, and immediately gives Kering Beauté a significant presence. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.  
 

Why Work With Us? We care about our team members, and we offer a competitive hourly rate, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!  
 

OVERVIEW: The Operational Lead plays a pivotal role in driving the organization and maintenance of our boutique.  This individual is responsible for daily management of our back or house environment, inventory maintenance and partnering with retail operations for store needs.  In conjunction, we will also execute customer sales via the Creed Customer Experience and sales strategy on behalf of Kering Beauté - currently The House of Creed. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our prestigious brand, Creed. If you are passionate about building lasting relationships with customers, and have an affinity for fragrances, the position may be perfect for you.    

CORE RESPONSIBILITIES 

• Manage returns, damages, and testers returns.  

• Organize and upkeep of stockroom and stock placement within the boutique. 

• Properly merchandise and implement visual directives, as well as oversee all window installations.  

• Partner with our Retail Operations department for all work orders.  

• Order office and collateral supplies.  

• Lead physical inventory. 

• Update and maintain boutique IT with support from Retail Operations and IT departments.  

• Manage all customer shipments – outbound and returns.  

• Champion and drive Customer Experience (CX) while being an example and holding CX standard  

• Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.   

• Achieve personal sales goals, by developing relationships throughout the store to promote KBA brands and intersell including pre-sale and launch goals set by KBA Manager    

• Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with KBA Managers.   

• Drive sales by stepping out from the counter to engage with customers and build brand awareness.   

• Accountable for event presell, goals and set up.   

• Communicate / escalate all store, counter, product concerns to KBA Manager or appropriate person.   

• Responsible for opening and closing of boutique. 

CORE REQUIREMENTS  

• Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred. 

• Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry. 

• Excellent verbal & written communication skills; strong interpersonal skills. 

• Possesses strong attention to detail, event planning and organizational skills to support business needs. 

• Has good technical computer skills, keyboarding and is knowledgeable of various reporting tools and systems. 

• Flexible and adaptable to changing priorities with the ability and willingness to multi- task.  

• Physical ability to move in store including kneeling, stooping, carrying, bending, twisting etc.; ability to lift to 25lbs.