Operations Manager

Duties and Responsibilities

• Recruit, train, and supervise location staff, including clinicians, administrative personnel, and support staff.
• Foster a positive and inclusive work environment that promotes professional growth and development.
• Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability.
• If OM is LPCC or LISW it is the responsibility of the OM to sign off on notes and provide 1 weekly group supervision
• Ensure adherence to all relevant regulations, licensing requirements, and accreditation standards
• Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with QC Team to review quarterly/monthly intake, treatment plan, and ongoing audits.
• Implement corrective actions and improvements as needed to maintain and enhance service quality.
• Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations.
• Monitor vendor performance and address any issues or concerns in a timely manner. Collaborate with the Operations Manager and executive team to develop and execute strategies for client acquisition and retention.
• Monitor client census and service utilization, aiming to achieve a minimum of 150 clients averaging 50 units of service per month per site.
• Provide 16 Hours of Billable Services per week and complete 1 Monthly CEU to be uploaded to the Anew Academy.
• Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction.
• Promote a positive organizational culture aligned with the agency's values and mission.
• Monitor employee satisfaction and turnover rates, aiming to maintain a turnover ratio of no more than 20% annually.
• Implement initiatives to enhance employee engagement, morale, and retention.
• Other duties as assigned.

Supervision Given: 

The Operations Manager supervises all Therapists, Case Managers, RN’s, Reception/Care Coordinators, and any other providers hired for their location(s). 

Supervision Received: 

The Operations Manager reports to their assigned supervisor. 

QUALIFICATIONS: 

The OM must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR and HRIS platforms. The OM must have knowledge of insurance and collection of payment processing. The OM must also understand and follow HIPAA and HIPAA 42CFR compliance. 

Education

• A High school diploma with experience noted below is required. A bachelor’s degree in a closely related field is preferred.

Certification

• None Required

Experience

• Minimum of 2-3 years in a supervisory role and 1 year of experience providing services to clients.

Physical Effort: 

• Requires sitting for long periods of time, viewing computer monitors, and keyboarding. Must be able to lift 20 pounds. 

Background

• Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule

• Full-Time, Monday through Friday, 8:00 AM to 5:00 PM. Requires about 25% travel.

Benefits

• This position is eligible for Medical Benefits, Dental Benefits, Paid Time Off, and Paid Holidays.