Operations Manager

Operations Manager – Mental Health Clinic 

Location: Fairfax, VA
Employment Type: Full-Time 
Compensation: $70-80k annually & bonus incentives 

Oversee daily clinic operations, lead teams, and drive operational performance in a fast-growing behavioral health organization. This role is ideal for operational leaders who thrive on structure, metrics, and continuous improvement — no healthcare experience required. 

About the Role 

• Lead day-to-day clinic operations with a focus on efficiency and consistency 

• Manage team performance, workflows, and operational outcomes 

• Ensure patients receive timely, professional, and supportive care 

Healthcare experience is not required — we provide full training. 

Key Responsibilities 

• Oversee daily clinic operations, staffing, and workflow execution 

• Lead, coach, and hold team members accountable to KPIs and standards 

• Monitor operational metrics and use data to drive improvements 

• Resolve day-to-day issues quickly while maintaining patient-focused service 

• Support patient education and communication around services 

• Implement best practices to increase efficiency and reduce waste 

• Promote a calm, organized, and compliant clinic environment 

Requirements (Must-Haves) 

• 3+ years of operations or people leadership experience 

• Proven success managing performance, metrics, and process improvement 

• Strong organizational, problem-solving, and decision-making skills 

• Ability to lead teams in a fast-paced, high-volume environment 

• Clear communicator who balances empathy with accountability 

Nice-to-Haves 

• Experience in healthcare, behavioral health, or service-based operations 

• Background in hospitality, retail, call center, or multi-unit leadership 

• Experience supporting change, growth, or scaling operations 

Pay & Benefits 

• $70-80k annually & bonus incentives 

• 90% employer-paid medical, dental, and vision benefits 

• 401(k) retirement plan 

• 10 PTO days (15 after first year) 

• 10 paid holidays 

• Advancement opportunities  

About Serenity Healthcare 

Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked. 

We are committed to providing compassionate, results-driven care in a supportive and professional environment. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

This role pays $70,000-$80,000 annually.