Operations Manager

Salary :

$70,000 - 100,000 yearly

Company : Holland & Sherry

Job Type : Full Time

Owings Mills, Md

Number of Applicants

000+

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Job Description - Operations Manager

Position: Operations Manager
Location: Owings Mills, MD
Reports To: Director of Logistics (MD) with dotted line to Director of Operations (NY)
Duration: Full-time

Overview

The Operations Manager is a senior operational leader responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function. This role serves as the on-site operational and second-in-command at our impressive Owings Mills facility, and partners with leadership headquarters in New York.

Key Responsibilities

Serve as operational 2iC, supporting logistics and operations leadership
Conduct daily reviews with the client services manager to monitor response times, accuracy, staffing needs and service quality
Assist the client services manager in leading and training the client services team, with an 18-month goal of fully consolidating client services out of showrooms
Introduce refined email response frameworks and implement consistency company-wide service language
Oversee claims and quality control, making high-level decisions on returns procedures with strong client sensitivity
Train cross-departments (client services, warehouse etc.) on quality standards, timeliness and order tracking
Act as the primary liaison between client services, sampling, warehouse, sales and management
Support client visits, operational tours and day-to-day operation of the satellite showroom
Assist with launching and scaling new sample-support operations for domestic showrooms
Deliver quarterly performance and efficiency reports for the executive team
Lead client services adoption of new systems and website interfaces

Qualifications, Experience & Skills

7+ years of experience in operations, client services or fulfillment leadership
Degree in business administration, operations management, supply chain/logistics, management or related field
Strong people-management skills with experience coaching and performance-managing teams
Proficient in CRM and client-service platforms, ERP or order-management systems and advanced excel reporting
Proven ability to standardize processes and lead organizational change
Excellent written and verbal communication skills
Experience in logistics, sampling, warehousing or multi-location service environments preferred

About our company

Holland & Sherry is a fast-growing, and dynamic player in the luxury To-the-Trade interiors textiles arena. We are a leading provider of high-quality product, known for our commitment to innovation and customer satisfaction.

What we offer

• A competitive salary ($70,000 - $100,000, Depending on experience)
• Comprehensive medical, dental and vision insurance
• 401k retirement savings program with employer matching contributions
• Paid time off with at least 10 federal holidays observed throughout the calendar year

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About the Company

Holland & Sherry

From our inception in 1836, when Stephen Holland and Frederick Sherry began as woolen merchants in London’s Golden Square, Holland & Sherry has specialized in the finest textiles for the apparel industry. In 1998, Holland & Sherry Interiors was born out of this legacy. Taking inspiration from thes...

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Operations Manager

Job Description - Operations Manager

About the Company

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