Operations Manager

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Security Operations Manager leads all operational aspects of security, providing strategic oversight and direction to the Security Site Supervisors and broader security team. This role ensures operational excellence across all security platforms, equipment deployment, compliance initiatives, and contingency planning while serving as the critical link between strategic security goals and day-to-day tactical execution.  

Reporting to the Assistant Account Manager, this position is vital for maintaining "Brilliant at the Basics" performance standards throughout the security operation. The Security Operations Manager must demonstrate exceptional emotional intelligence to effectively manage team morale, address personnel concerns, and maintain strong collaborative relationships with Protective Services Median and Events (PSME) Security Operations (SecOps). This leader is responsible for ensuring the entire security team remains prepared to respond confidently and effectively to both routine operations and emergency situations. Additional strategic initiatives may be assigned based on evolving security requirements and organizational priorities. 

 CORE OBJECTIVES 

• Be “Brilliant at the Basics” by making decisions based on the Leadership Principles of Customer Obsession and Earn Trust. 


• Standardize global practices by unifying operational standards, incident categorization, and ensure consistent performance across the studio. 


•  Drive training excellence by collaborating with the Training Department to deliver innovative, bar-raising content.


•  Ensure 100% accountability for all personnel regarding job duties, post orders, SOPs, and ERPs.


•  Foster a culture of excellence that attracts, hires, and retains security talent. 


•  Create career pathways by identifying and developing high-performing officers for progression and promotion. 

KEY RESPONSIBILITIES 

Operational Leadership & Platform Management 

• Manage and oversee Supervisors and SOC operations, ensuring 24/7 readiness and high-performance standards. 


• Act as the Special Event Lead, coordinating security planning, briefings, and execution for all client-requested events. 


• Administer and manage specific platforms, including Zinc, Airtable, and SIM-T. 

Compliance & Quality Control 

• Review and approve Zinc reports.


• Conduct annual SOC and Supervisor evaluations and monthly access level audits. 


• Lead post inspections, security audits, and patrol management (interior/exterior) to identify operational gaps. 


• Monitor Service Level Agreements (SLAs) to ensure all contractual obligations are met or exceeded. 


• Oversee the Studios Activity Logs for accuracy.


• Oversee communications for accuracy and timeliness.

Strategic Reporting

• Contribute critical operational metrics and data-driven insights for Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR). 


• Assist with implementing action plans to address operational gaps.

Personnel & Relationship Management 

• Serve as the primary point of resolution for morale issues, grievances, or complaints from the guard force.


• Implement corrective actions and performance improvement plans when necessary. 

QUALIFICATIONS & EXPERIENCE 

Leadership & Experience 

• 5+ years of security operations management experience or equivalent.


• Extensive experience in Incident Command and emergency response coordination. 


• Proven track record of managing large-scale teams and developing subordinate leaders. 


• Experience in special event security planning for high-profile stakeholders. 

Credentials & Education 

• Associate or bachelor's degree in a related field.


• Active BSIS Guard Card. 


• Professional certifications (e.g., CPP or PSP) are a significant plus but not required. 

Technical Expertise 

• Proficient in access control systems and surveillance technologies. 


• Proficient in Microsoft Office 365 Suite and security data platforms (Airtable, Zinc). 


• Knowledge of risk analysis and security planning implementation. 

ATTRIBUTES 

Strategic Execution 

• Develops long-term security strategies, sets SMART goals, and aligns security initiatives with client objectives.


• Decisive decision-making skills, especially during high-pressure security incidents. 


• Communicates proactively to keep stakeholders informed and aligned.


• A mindset focused on raising the bar and driving operational efficiency. 

Communication & Interpersonal Skills 

• Ability to build strong relationships with clients and team members through transparency and integrity. 


• Skillful in conflict resolution and handling sensitive complaints with discretion. 


• Excellent verbal and written communication skills for executive-level reporting. 


• Motivates and coach personnel by providing clarity.

Benefits:

• Insurance: medical, vision and dental


• Pet insurance


• Paid training


• Competitive compensation


• 401(k)


• Career advancement opportunities


• Continuous learning opportunities through LMS