Position Overview:

Element Hotel Times Square West is seeking a motivated and hands-on Operations Manager to assist in overseeing the daily operations of the hotel with a strong concentration in Front Office leadership and guest experience. This individual will also support Housekeeping operations and provide light operational oversight within Food & Beverage as needed.

The ideal candidate will be a service-focused leader who thrives in a fast-paced hospitality environment, demonstrates strong operational awareness, and leads by example. This role requires a visible leader capable of supporting multiple departments while maintaining Marriott brand standards, operational efficiency, and high guest satisfaction scores.

Essential Responsibilities:
• Oversee all daily Front Office operations including guest arrivals, departures, room assignments, billing accuracy, and overall guest satisfaction
• Lead and support Front Desk Agents and Supervisors by providing coaching, guidance, performance management, and operational direction throughout shifts
• Ensure all Marriott brand standards, service expectations, and operational procedures are consistently followed by operational teams
• Assist in managing room inventory, room blocking, upgrade management, and occupancy strategies to maximize operational efficiency and guest experience
• Monitor and respond to guest feedback, online reviews, service recovery situations, and escalated guest concerns in a professional and timely manner
• Support Housekeeping leadership with room readiness communication, cleanliness standards, inspections, productivity monitoring, and operational follow-up
• Work closely with Housekeeping and Engineering teams to minimize out-of-order rooms and ensure guest room maintenance concerns are addressed promptly
• Provide light operational support to Food & Beverage operations, including breakfast service oversight, setup standards, cleanliness, inventory monitoring, and staffing support as needed
• Assist with labor management, scheduling, payroll review, overtime monitoring, and departmental productivity goals
• Conduct daily property walkthroughs of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, organization, safety, and presentation standards are maintained
• Act as Manager on Duty (MOD) and serve as the primary operational leader during assigned shifts
• Assist with onboarding, training, coaching, and development of team members to support retention and operational consistency
• Maintain strong communication between departments to ensure smooth hotel operations and a seamless guest experience
• Support hotel leadership with achieving operational goals related to guest satisfaction, revenue performance, labor management, and brand compliance
• Ensure compliance with all hotel policies, safety standards, and emergency procedures

Qualifications:
• Minimum 2 years of hotel management or supervisory experience required
• Previous Front Office leadership experience strongly preferred
• Marriott experience preferred
• Strong leadership, organizational, and problem-solving skills
• Excellent guest service and communication abilities
• Ability to work flexible schedules including weekends, evenings, and holidays as business levels require
• Knowledge of PMS systems, housekeeping operations, and hotel service standards preferred

Physical Requirements:
• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to work in a fast-paced hotel environment

Benefits:
• Competitive salary
• Paid time off
• Health, dental, and vision insurance
• Marriott travel benefits
• Career growth and development opportunities

This position is full-time and non-exempt. Compensation will be based on experience and qualifications within the listed salary range.