Operations Manager

Operations Manager

Job Summary

The Operations Manager oversees the restaurant's day-to-day operations with a top priority of delivering fresh, fast, and safe food to exceed Guests' expectations. This leader acts as a champion of Chick-fil-A culture, driving both growth and operational excellence within the restaurant.

Key Responsibilities:

Operational Leadership

• Hands-on Support: Work alongside Team Members in all kitchen areas to ensure speed, accuracy, and consistent food quality.
• Performance Metrics: Meet or exceed goals for service speed, order accuracy, and guest satisfaction using Chick-fil-A’s "Winning Hearts Every Day" strategies.
• Communication: Maintain constant communication with other restaurant leaders to align on goals and support collective success.
• Administrative Oversight: Execute proper security, cash handling, and control procedures; perform other duties as assigned.

Food Safety & Quality

• Accountability: Act as the primary point of contact for food safety, quality, and cleanliness standards.
• Compliance: Review key metrics and adhere to strict checklists, procedures, and standard tools to drive continuous improvement.

Team Development & Culture

• Coaching: Provide constructive, positive feedback to Team Members that aligns with restaurant objectives.
• Talent Growth: Build a high-performance team by assisting with new hire training and developing current staff through active leadership.
• Management: Address behavioral or performance issues directly and resolve guest concerns with professionalism.
• Brand Standards: Lead by example by adhering to Chick-fil-A rules and dress codes at all times.

Core Competencies

• Strong character and initiative.
• A passion for service and people-focused leadership.
• Commitment to maintaining high standards of food safety and quality.
• Ability to thrive in a fast-paced environment with a sense of urgency.
• Lead a team of 10+ over 5 year period

Work schedule

• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training
• Other