Operations Manager

What You’ll Be Doing

No two days look exactly the same here. In this role, you’ll:

• Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs


• Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned


• Lead pre-shift meetings, staff orientations, and support training for new hires


• Help build schedules, learning paths, and mentorships for team members


• Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork


• Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly


• Ensure all areas are clean, organized, safe, and guest-ready


• Assist with special events, promotions, league preparation, and day-to-day coordination


• Monitor inventory and supplies and communicate needs to leadership


• Operate POS systems, make announcements, and support lane and amusement operations as needed


• Handle opening and closing duties and help ensure safety, security, and proper use of company property


• Respond to incidents or injuries and complete required documentation when needed

In short: you’ll help keep the energy high, the team supported, and the experience exceptional.

What We’re Looking For

You’ll be a great fit if you have:

• A high school diploma (Bachelor’s degree preferred)


• 2+ years of guest service experience and 2+ years of supervisory experience


• Strong communication, organization, and leadership skills


• Comfort using Microsoft Office and basic systems


• The ability to stay calm, positive, and professional in a busy environment

The Environment

• Fast-paced, high-energy setting with large crowds, kids, music, and lighting effects


• You’ll be on your feet, moving throughout the facility, and lifting up to 50 lbs


• This role requires flexible availability, including evenings, weekends, and longer shifts when needed

Why You’ll Love It Here

• You’ll have real impact on team culture and guest experience


• Every day is different — no desk-bound routines


• You’ll work alongside a collaborative leadership team


• You’ll be part of a company that values fun, teamwork, and creating memorable moments


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  Competitive salary with weekly pay

  
  


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  Comprehensive benefits package available

  
  

If you’re ready to lead, support a great team, and keep things running like a well-oiled machine — we’d love to hear from you.

Apply today and let’s talk!