Operations Manager

Summary/Objective

The Operations Manager is responsible for ensuring site wide operations are performing at agreed upon service levels at multiple locations and driving continual improvement in safety, logistics, operations and internal support processes.

Position Type/Expected Hours of Work

This is a full-time position.  Work schedule is Monday-Friday 7:00am to 4:00pm. Occasional nights and weekends are needed. 

Essential Functions

• Customer Service


• Serve as the primary point of contact with the customer’s senior management team.


• Ensure that MAU is in compliance with site specific policies and regulations.


• Ensure that consistent communications are maintained between MAU and customer staff.


• Ensure that department specific metrics are meeting target.


• Support and foster a safety culture that is engaged and focused on achieving “Zero Incidents”.


• Meet with customer regularly for support, budget and site specific performance review.


• Crisis Management.


• Talent Management / ability to Supervise and develop 4 direct reports.


• In association with the MAU Recruiting Team – set standards for screening, interviewing and provide hiring recommendations for leadership, training and administrative support positions.


• On call 24/7 for any emergency including both personnel injury and property damage.


• Coordinate training and development plans for the leadership team.


• Maintain consistent administration of MAU policies to mitigate legal exposure.

• CIP of safety process and training documents.


• Oversee administration of OSHA Required Safety Programs.


• Oversees and helps develop training material, standard work, and other documents to help standardize processes and keep employees safe.


• Implement Site Safety Excellence Plan.


• Facilitate Safety Action Improvement Process.


• Live safety by identifying hazards, correcting harmful conditions, and improving MAU’s safety culture, particularly in your division and team.


• Perform Safety Gembas on a daily cadence.


• Oversee Safety Training.


• OSHA Annual Required Safety Training.


• Production Post Validation.


• Powered Industrial Equipment Training Validation.


• Document the training.


• Update the Cross-Training Matrix.


• Document the training in Bullhorn.


• Provide coaching to all Associates.

• Interface between customer leadership and MAU leadership.


• Provide resources for both short and long term special projects.


• Evaluate project performance for process improvement recommendations.


• Attend specific departmental meetings as required.


• Track and report PO billing & Site Expenses.

Competencies

• Communication Proficiency

• Customer/Client Focus

• Project Management

• Problem Solving/Safety Analysis


• Conduct & train 4 Step Problem Solving process


• Policy/Program Administration


• Conflict resolution and intervention.

Required Competencies for all MAU Staff

• Ethical Conduct

• Personal Effectiveness/Credibility

_________________________________________________________________________________

Required Education and Experience

• Bachelor’s Degree OR High school diploma with 5-7 years of experience of management in a manufacturing environment


• Leading teams, hazard identification, spoken and written communications and presentation skills


• SAP or Warehouse Management Software Transactional Experience, 1-3 years

Preferred Education and Experience

• Lean / Six Sigma Manufacturing Experience


• Human resources experience and training


• Microsoft Office proficiency, customer service, proven ability to solve problems and motivate others

_________________________________________________________________________________

Supervisory Responsibility

• Oversee a staff of (4) Operations Supervisors

Career Path Progression from this position

• General Manager

• Regional Manager

• Other Corporate Support Functions

Work Environment or Working Conditions

The working conditions and environments that are created by our customer’s facilities both in administrative areas and manufacturing environments. Working conditions will typically be manufacturing or warehouse settings that may include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-air conditioned (hot/cold) environments to working in non-climate controlled areas.

Physical Demands

This position may require the following to be performed with or without reasonable accommodation.

• Ability to stand for extended periods and walk up to 5 miles per day. 


• Ability to sit at desk for several hours.

• Ability to lift 5- 20lbs periodically and 50lbs on occasion

Travel

• 15%-20%

EEO Statement
MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.