Operations Manager

Operations Manager - Cheba Hut (El Paso, Texas)

Cheba Hut, a vibrant and unique toasted sub concept established in 1998, is seeking a dynamic Operations Manager to oversee two of our locations in El Paso, Texas. Our brand is rooted in a counter-culture ethos, blending great-tasting food with a relaxed, community-oriented environment. If you are passionate about leading teams, delivering exceptional customer experiences, and fostering a fun, inclusive workplace, we invite you to join our growing family.

Key Responsibilities:

- Oversee daily operations of two Cheba Hut locations, ensuring smooth and efficient store performance

- Lead, motivate, and develop store teams to deliver excellent customer service and uphold brand standards

- Manage inventory, ordering, and stock levels to optimize profitability and minimize waste

- Ensure compliance with health, safety, and sanitation regulations

- Implement and monitor operational policies and procedures

- Drive sales growth through local marketing initiatives and community engagement

- Analyze sales data and financial reports to identify opportunities for improvement

- Maintain a positive work environment that reflects the brand’s relaxed and welcoming culture

- Collaborate with corporate support teams to ensure operational excellence

Skills and Qualifications:

- Proven experience in restaurant or retail operations management

- Strong leadership and team-building skills

- Excellent communication and interpersonal abilities

- Ability to analyze financial and operational data

- Knowledge of health and safety regulations

- Flexibility to work evenings, weekends, and holidays as needed

- Passion for creating a fun, engaging, and inclusive environment

- Valid driver’s license and reliable transportation

At Cheba Hut, we celebrate individuality and foster a culture of growth, creativity, and community. Join us and be part of a brand that values real people, great food, and a laid-back vibe. We offer competitive compensation, opportunities for advancement, and a supportive work environment where your contributions truly matter.

Supervisory Responsibilities:

• Hires, trains, oversees, and coaches Assistant General Managers in the day-to-day operations.
• Conducts performance evaluations that are timely and constructive; coaches AGM’s to do the same as it relates to the Shift Leads and crew.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Oversight of AGM’s and shop crew as it relates to operations, finance, local marketing, human resources, and administrative functions.

Duties/Responsibilities:

• Oversees the financial performance of each CheBA Hut location.
• Acts as communication liaison between locations and headquarters.
• Communicates information related to new policies, procedures, and promotions with and among shop locations.
• Identifies new opportunities for sales.
• Ensures district-wide customer satisfaction.
• Oversees safety and security within the district.
• Assists Assistant General Managers as needed.
• Works closely with Wahi leadership
• Performs other related duties as required.
• Required to submit weekly shop data.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Thorough understanding of CheBA Hut, customers, procedures, and policies.
• Excellent management skills.
• Excellent interpersonal skills.
• Thorough understanding of geographic region to be overseen.
• Required to complete all franchise training.

Education and Experience:

• Bachelor’s degree (preferred)
• Proven experience as a multi-unit manager required.
• 5 Years in Leadership Role
• Excellent leadership and organizational abilities
• Superior knowledge of industry regulations and operational guidelines
• In-depth knowledge of Office programs (word, PowerPoint, excel, etc.)
• Working knowledge of customer relationship management
• First class people skills
• Think “shop first”/”customer first.”
• Demonstrate integrity.
• Demonstrate self-direction.
• Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.
• Ability to establish priorities and set priorities for others.
• Ability to work in a diverse culture.
• Ability to follow oral and written instruction.
• Ability to receive/give direction.
• Ability to work well under physically and mentally stressful situations.
• Responsible alcohol service training/certification
• Food safety/handling training/certification
• Consistent access to a working smartphone
• 24-hour accountability

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Requires regular travel throughout the assigned district and visits to other markets.
• Good mobility.
• Stamina to work a 10-hour shift.
• Standing for long periods of time.
• Overtime will be required.