Operations Manager

Warehouse Operations Manager

Description

Reports to: Director of Warehousing

Reporting Staff: Warehouse Supervisors, Inventory Control Specialist, Order Control Specialist, Custodian

Alternate in Case of Absence: Warehouse Supervisors

Responsibilities

• Direct and oversee all daily warehouse operations, including receiving, shipping, inventory control, and order fulfillment.
• Develop and improve warehouse processes to increase efficiency, productivity, and customer satisfaction.
• Create and maintain positive relationships with customers while addressing operational concerns and service requests.
• Lead, coach, hire, train, and develop warehouse personnel to build a safe, productive, and engaged workforce.
• Monitor labor productivity and ensure staffing levels meet operational needs.
• Support and ensure compliance with Food Safety and Food Quality programs.
• Ensure compliance with OSHA regulations, company safety policies, and all applicable regulatory requirements.
• Maintain accurate inventory through audits, cycle counts, and inventory control procedures.
• Ensure warehouse cleanliness, organization, and proper storage of products and equipment.
• Audit aisle cleaning, custodian cleaning, and weekly product inspections, including damage and infestation logs.
• Assist in maintaining the security of the facility, employees, equipment, and customer product.
• Monitor warehouse performance and implement continuous improvement initiatives.
• Perform other duties as assigned.

Desired Background:

• Bachelor's degree or five (5) or more years of warehouse management experience; equivalent combinations of education and experience will be considered.
• Experience leading warehouse supervisors and hourly employees.
• Working knowledge of Warehouse Management Systems (WMS).
• Strong Microsoft Excel and computer skills.
• Experience with inventory control and warehouse operations.
• Strong leadership, communication, and organizational skills.
• Experience hiring, coaching, and developing employees.
• Ability to promote a positive, productive, and safety-focused work environment.