Operations Manager

Role: Operations Manager

Reports To: Branch Manager

Job Summary: The Operations Manager will establish and implement short and long-range objectives for the assigned departments, oversee related functions and activities, and administer company policies and procedures within the Operations Department. Owner of all over the road and internal operations to include cross training development, manpower planning, rate inspection, engagement, performance management, standard work execution and 5S implementation. Champion of warehouse safety and promotes a culture of collaboration, winning and customer obsession.

Duties and Responsibilities:

• May assist branch management in the hiring and training of new operations staff.
• Coordinates and oversees the day-to-day workflow of staff within the Operations Department.
• As requested by the Branch Manager, conduct or assist with performance evaluations that are timely and constructive.  
• Assists the Branch Manager with employment actions, including discipline and termination of employees in accordance with company policy. 
• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages daily aspects of the branch and its staff to ensure projects, goals, and customer needs are met.
• Collaborates with Department Managers and Branch Manager to plan, direct, and coordinate programs and projects.  
• Collaborates with Branch Manager to analyze costs, benefits, and losses of company profit.
• Drafts, submits, and presents various performance and management reports.
• Assists in the management of inventory, facilitating purchases as needed, and verifies costs and receipts.
• Manages conflicts and resolves complaints within the Operations Department.
• Performs other related duties as assigned by Branch Manager. 

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Foundational knowledge of Lean/Six Sigma and 5S strategies.
• Advanced understanding in mathematics and emotional intelligence.
• Implement standard work and will uphold extremely high standards of themselves and team.
• Understands the value of grit and how to accomplish results through influence and maintaining healthy and positive relationships.
• Calm and composed under pressure, amid consist of business disruption and distractions.
• Natural curiosity to understand the root cause fueling trending performance.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer 
• Must be able to navigate to various departments in a safe and timely manner
• Must be able to lift up to 50 pounds at times.