Operations Manager

Operations Manager – Food Services

Location: St. Francis Hospital – A Member of Catholic Health

Join one of the nation’s top-ranked hospitals for Cardiology and GI Surgery. At St. Francis, we care for the whole person—body, mind, and spirit—and we’re committed to transforming how healthcare is delivered.

We’re looking for a dedicated and experienced Operations Manager – Food Services to oversee daily food service operations, coordinate supervisory staff, and ensure the delivery of high-quality food and catering services. Join our team in maintaining exceptional standards for food safety, sanitation, regulatory compliance, and service excellence throughout our hospital.

Job Responsibilities:

• Operational Management: Direct daily operations across patient dining, retail venues, and catering services to ensure high standards of culinary quality, efficiency, and service delivery.
• Talent Leadership & Development: Recruit, train, coach, and evaluate frontline team members and supervisors; manage performance accountability, scheduling, and staff retention in an engaged work environment.
• Regulatory & Safety Compliance: Ensure departmental compliance with Nassau County DOH, New York State DOH, The Joint Commission (TJC), and hospital procedures; lead sanitation audits and maintain survey-readiness.
• Fiscal Oversight: Oversee inventory control, food waste reduction, labor management, and maintenance of the department’s Point-of-Sale (POS) and inventory management systems. Manage labor and food costs against budget.
• Quality & Patient Experience: Collaborate with clinical nutrition team to ensure accuracy of physician-ordered therapeutic diets. Maintain strict compliance with IDDSI and allergen requirements. Lead continuous improvement of patient meal service, including tray quality, timeliness, and accuracy.
• Committee Membership: Represent Food & Nutrition Services on cross-functional hospital committees as designated by the Director.

Job Requirements:

• Associate’s degree in Hospitality, Culinary, Nutrition or related field required (Bachelor’s preferred).
• Nassau County Food Service Managers certificate or completed within 90 days.
• CDM/CFPP or DTR preferred.
• Minimum of 3 years of previous supervisory or management experience, preferably in healthcare or large institutional setting.
• Experience with healthcare & food service software (CBORD, Room Service Choice, EPIC, Point-of-Sale (POS)) preferred.
• Knowledge of food safety, sanitation standards, and applicable regulatory requirements.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining quality and service standards.
• Commitment to teamwork, accountability, regulatory compliance, and customer satisfaction.

Why Join Us:

• Competitive pay plus applicable differentials and benefits.
• Tuition assistance to support continued education and professional development.
• Defined benefit pension plan.
• Opportunities for career advancement and professional growth.
• A collaborative, people-first culture that values leadership, teamwork, and service excellence.
• The opportunity to make a meaningful contribution to hospital operations and patient experience.

Be part of something meaningful. Help us care for our community with compassion and excellence by supporting safe, efficient, and high-quality food service operations at St. Francis Hospital.

The range listed does not include any differential pay or other forms of compensation that may be applicable to this job, and it does not include the value of benefits. At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.