Operations Manager - 3rd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is an opportunity is to manage the 3rd shift Image Capture team within Wholesale Lockbox Operations, Thursday through Monday, in College Park GA. Wholesale Lockbox is a 24/7 Operation; roles are aligned to specific shifts and may require flexibility to accommodate business needs.

This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.
 

Work Shift:

• 3rd Shift (Thursday - Monday, 10:00 PM - 6:30 AM)

Responsibilities:

• Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness

• Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 2 + years of Experience working in a fast-paced production environment.

• Requires 100% in office work posture

• Strong personal skills with a proven ability to communicate verbally and in writing to build relationships at all levels and the ability to succinctly convey information

• Demonstrated organizational skills with emphasis on prioritization and multitasking

• Demonstrated attention to detail.

• Ability to work in a fast paced environment and influence horizontally across the organization

• Oversight of metric performance and remediation for metric breaches

• Experience with employee coaching and training

• Experience providing performance feedback and coaching associates to success

• Demonstrated skills in MS Excel

• Proven ability to engage with and influence others

• Effective communication skills (written and verbal)

• Proven ability to quickly build trust and credibility

• Proven ability to assess needs of clients and recommend appropriate solutions/interventions

• Proven ability to work collaboratively on a team and with key partners

• Proven ability to listen and probe for clarity and understanding

Desired Qualifications:

• 1+ year operations experience

• Prior leadership experience

• Goal and results oriented

• Strong follow-through skills

• Computer/technical literacy and proficiency in Microsoft Word and PowerPoint

• Analytical, problem-solving skills

• Ability to execute independently

Skills:

• Business Operations Management

• Customer Service Management

• Performance Management

• Process Performance Measurement

• Talent Development

• Account Management

• Client Management

• Leadership Development

• Process Management

• Relationship Building

• Hiring and Onboarding

• Policies, Procedures, and Guidelines Management

• Process Design

• Risk Management

• Workforce Analytics

Shift:

Hours Per Week: