Operations Manager

Job S ummary

As an Operations Manager at NTS, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity and logistics . By working closely with the Branch Manager, you will ensure safety, world-class customer service, and standard process compliance to ensure effective and efficient operations .

Key Responsibilities

Support Branch Manager in implementing actions to achieve financial objectives
Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business .
Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development .
Optimize core processes and positively influence client relationships and business opportunities .
Owns and fosters effective communication at all levels of the organization. Ensures daily operations are maintained as scheduled .
Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
Assist the Branch Manager in ensuring compliance with all company policies
May fill in during the absence of the Branch Manager.
Oversees rental operations and directs and checks daily paperwork flow related
Communicates with sales personnel regarding jobs, quotes, problems, etc.
Oversees maintenance and/or repair of Company vehicles.
Ensure Safety training & protocols are followed and implemented at the branch
Available on a 24-hour basis for customer needs and facility security alarm situations.
Other responsibilities as assigned

Knowledge and Skills

Excellent verbal and written communication, attention to detail, and organizational skills .
Ability to work independently and apply sound judgment to a variety of situations
Strong collaboration and presentation skills.
Strong mechanical aptitude and time management skills
Emotional Intelligence and influential leadership skills
Basic Knowledge of principles of 6s to accurately optimize processes
Excellent customer service and organizational skills.
Proficient knowledge in Microsoft Office

Qualifications

Bachelor’s degree preferred .
Minimum ( 4 ) f our years of experience in operations in manufacturing or the construction industry is preferred
Must have a valid driver license

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