Operations Manager

Job Type

Full-time

Description

Supports the efforts of department managers as directed by the General Manager / Assistant GM.
Works with leadership team to achieve labor and revenue goals.
Oversees the day-to-day operations throughout the entire facility while ensuring adherence to all operational and service standards.
Works with leadership team to develop and execute effective action plans to enhance profitability.
Maintains uniform standards and a professional appearance for all Team Members.
Consistently provides professional, friendly and engaging service to Guests and team members.
Collaborates on a daily basis with Department Heads on ways to improve productivity.
At times, Works hand in hand with Hourly Team Members giving guidance.
Assists Department Managers in fine tuning schedules prior to posting.
Ensures all pre-opening checklists have been completed to ensure all equipment is working properly, and all areas of the park are ready for operations.
Works with the leadership team to ensure the condition of the physical property exceeds standards at all times.
Assists leadership team to ensure team member reviews are completed efficiently and in a timely manner.
Actively promotes the retention of our quality team members by ensuring that we are living our CORE values.
Works to become proficient in all systems and processes (Aloha, Sacoa, Sync, etc.).
Actively grooms team members into future leaders.
With the approval from the GM, implements effective cost control measures for all departments.
Ensures all directives and promotions are effectively communicated to front line team members.
Ensures all city, state and federal permits are up to date.

Requirements

Physical Requirements:
Standing for long periods of time with frequent bending and turning.
Must be able to lift 40 lbs.
Ability to work in a fast-paced environment.
Ability to withstand extreme hot/cold temperatures.
Ability to flex schedule as needed.

Standard Company Expectations:
TABC certification required.
Food Service Manager certification required.
Goes beyond the normal expectations without compromising the company mission, vision and values.
Demonstrates the ability to be courteous and accountable in all situations.
Responds to Guests' special requests in a courteous and accountable fashion.
Monitors the consistency of the product provided to all guests.
Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
Cooperates with all team members when assigned additional tasks and listens to others with compassion.
Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
Maintains uniform standards.

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