Operations Manager

Job Description

Job Description

Operation Manager responsibilities include, but are not limited to:
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to guests, assessing employee performance, and providing helpful feedback and training opportunities.
Resolving conflicts or concerns from guests and employees.
Monitoring theatre activity and ensuring it is properly staffed.
Ensuring staff members follow company policies and procedures.
Keeping up to date on personnel records and certifications needed for the staff.
Maintaining a positive, empathetic, and professional attitude toward guest and team members at all times.
Responding promptly to guest requests.
Staying current on new releases and upcoming movies.
Communicating and coordinating as a team with your fellow colleagues.
Ensure customer satisfaction and provide professional guest support.
Remaining attentive to corporate requests and mindful of related responsibilities
Cleaning.
Completing and other duties as delegated or directed by your supervisor.

QUALIFICATIONS
Must be at least 21 years old at the time of hire.
Must be able to run company errands and provide current vehicle insurance
Must have the availability to open and/or close regularly.

PHYSICAL DEMANDS
Physical demands include but are not limited to:
Lifting of up to 35 pounds.
You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a customer at the snack bar or land a hand cleaning an auditorium between shows.
The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families we also must make sure the theatre is staffed.
Company Description B&B Theatres is a family-owned and family-operated company. We’ve been bringing the magic of the movies to our guests since 1924. Movie lovers have come to expect great service, top-notch presentation, and the thrill of cinematic escape, and we deliver on these expectations through adherence to our core company values:

Family- When you join the B&B Team you become a part of our family; we work together, grow together, and celebrate together. As you meet leaders and executives in the company, you will find that many of them started their careers scooping popcorn and cleaning auditoriums. We believe in our people and take pride in mentoring and building up leaders who will take us into the future!

Fun- We are in show business!- of course, we like to have fun. Through project pictures, pop-up contests, and benefits that include FREE movies, our employees are given plenty to smile about!

Joy- When guests visit our facilities, they are checking worries and cares at the door. They come to us to experience joy and entertainment, and we have the great privilege of providing them the means to achieve it!

Innovation- Movies are the core of our history, but we live on the cutting edge: MX4D, screenPLAY!, ScreenX, and Grand Screens have made B&B Theatres one of the most progressive cinema companies in the country. But our amenities list continues to grow with incredible seating, food and beverage options, bowling, arcades, and much more!

Integrity- We work hard, honestly, and with pride.

Company Description

B&B Theatres is a family-owned and family-operated company.

We’ve been bringing the magic of the movies to our guests since 1924.

Movie lovers have come to expect great service, top-notch presentation, and the thrill of cinematic escape, and we deliver on these expectations through adherence to our core company values:\r\rFamily- When you join the B&B Team you become a part of our family; we work together, grow together, and celebrate together.

As you meet leaders and executives in the company, you will find that many of them started their careers scooping popcorn and cleaning auditoriums.

We believe in our people and take pride in mentoring and building up leaders who will take us into the future!\r\rFun- We are in show business!- of course, we like to have fun. Through project pictures, pop-up contests, and benefits that include FREE movies, our employees are given plenty to smile about! \r\rJoy- When guests visit our facilities, they are checking worries and cares at the door.

They come to us to experience joy and entertainment, and we have the great privilege of providing them the means to achieve it! \r\rInnovation- Movies are the core of our history, but we live on the cutting edge: MX4D, screenPLAY!, ScreenX, and Grand Screens have made B&B Theatres one of the most progressive cinema companies in the country.

But our amenities list continues to grow with incredible seating, food and beverage options, bowling, arcades, and much more!\r\rIntegrity- We work hard, honestly, and with pride.
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