Operations Manager

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

AT SONDER YOU WILL:

Work closely with the General Manager and/or Senior Operations Manager to build and improve operations
Build and improve a world-class team of operations and guest-facing staff
Develop, refine, and scale processes as we grow to 1000+ units
Work hard to drive down costs and improve continuously
Collaborate cross-functionally with our HQs to optimize strategies and tactics
Build a culture of “hospitality everywhere” among our guest operations team
Manage a team of amazing frontline team members including coaching, training, and career progression support
Serve as acting ‘manager on duty’ (MOD) outside of normal business hours when required

WHAT WE LOOK FOR:

A disciplined worker who can DO WHATEVER IT TAKES to get the job done
Minimum 5 years of professional experience in hospitality operations
Minimum 3 years of management experience
Past experience with early- or mid-stage startups
Project management experience either in industry or in hospitality consulting
A proven ability to handle ambiguity in the absence of defined systems and processes
Experience with RFPs, contract negotiation, and management of external partners
Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees
A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape
Proficiency with Google applications. Willingness to embrace new technology. Slack, Asana, and project management software experience preferred
This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

We also have great benefits to make your life easier so you can focus on what you’re best at:

Competitive Compensation
Generous stock option plan
Medical, dental and vision insurance
Exempt team members have paid time off. Non-exempt team members accrue paid time off.
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
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