Operations Manager - ABA Center - Positive Work Culture

Key Autism Services is growing and looking for an Operations Manager for our Center in Greenville NC!

The Operations Manager will effectively manage incoming BT training and center schedule, maintain the center facility, keep supplies up to date and within local code, as well as additional tasks to include social media updates and special events.

PRIMARY DUTIES & RESPONSIBILITIES

• Facilities management
• Coordinating behavior therapist onboarding for the clinic
• Creating and maintaining center schedule for behavior therapists and clients
• Updating and maintaining all supply orders for facility and client needs
• General support for all staff within the center
• Develop and maintain relationships with employees and client families (retention initiatives)
• Track center growth goals and meet monthly utilizations
• Coordinate team and client events along with organizing a monthly activity calendar
• Ensure all center policies and procedures are followed and maintained
• Assist with policy enforcement and disciplinary standards
• Research and establish community outreach and partnerships
• Ability to independently build strong team relationships
• Establish and maintain professional relationships with all departments within the organization
• Problem solving skills to address and deescalate any concerns within the clinic
• Navigates work conflict and implements a solution.

ADDITIONAL REQUIREMENTS

Training/BT/Schedule

• Updating the system keeping patient information current and accurate on a consistent basis
• Responding to client inquiries in a timely fashion
• Update schedules in real-time to maximize coverage for clients
• Interviewing, hiring, and ensuring that the appropriate training has been scheduled for employees
• Managing the hours for the center for ABA services (SLP/OT) within 75% utilization
• Ensuring that upper management is present for open and closing procedures
• Provide support to RBT/BTs to promote job satisfaction & engagement
• Provide regular check-ins throughout the day with staff to ensure well-being
• Provide timely content feedback to RBT/BTs with regards to site specific policies and procedures
• Flexibility to cover sessions or substitute in another clinic if needed
• Perform RBT duties 1:1 with clients as assigned in emergency scenarios (i.e. BT running late)
• Complete check-in and check-out procedure via preestablished check in/out process
• Maintain a positive, problem solving and supportive mindset
• Communicate openly and directly with management regarding concerns or ideas
• Adhere to and promote professional standards of conduct per BACB ethical guidelines
• Participate in ongoing training as assigned
• Participate in meeting as assigned by the Clinical Director (Team Meetings and 1:1)

Facility

• Maintain compliance with safety regulations and provide assistance to staff regarding safety rules
• Maintain cleanliness and upkeep of the clinic to include light to moderate cleaning
• Performs other duties as assigned
• Ensure an emergency binder is always up to date and accessible
• Schedule and run monthly drills, with references in the emergency binder
• Maintain clinic property and equipment, troubleshoot common problems with devices, internet and printer
• Coordinate maintenance & repairs with approved vendors
• Coordinate with Facilities & IT Manager as needed for new or uncommon problems that fall outside the scope of budget or currently approved vendors.
• Ensure clinic is sanitized regularly according to schedule with Extreme Clean cleaning company.
• Establish and maintain a safe, healthy learning environment
• Ensure all PHI is stored in compliance with HIPAA regulations and strictly viewed and handled only in a HIPAA compliant work environment

Supply

• Manage and maintain inventory of supplies
• Fully stocked clinic (both for site and BCBA programming: including clinical and general office supplies) by placing orders according to the guidelines of the Clinic Director
• Order lesson plan materials at least 2 weeks in advance of the lesson and prepared prior to start of the day

Additional

• Assist when assigned in Facebook Lives and lifestyle posts
• Coordinating special events for the clinic: birthdays, holidays, in accordance with set-forth budget
• Ability to lift up to 50 pounds
• Move frequently throughout the clinic setting to meet day to day requirements
• Ability to travel for training within the state

Requirements

• Bachelor's degree with experience in management in behavioral health for 3+ years
• Proficient in Microsoft systems and ability to quickly learn all other technology systems used by the organization.

WORK SCHEDULE

As Needed

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated by the Director of Clinical Services to meet the ongoing needs of the organization.

This position may demand responsibilities not outlined in this description to maintain the continued growth of the organization. These responsibilities may be assigned by the direct supervisors, Directors of other departments, or Organizational Leadership.