Operations Manager - Behavioral Health

Welcome to Cherry Health - video about Cherry Health

Responsible for enhancing the operational efficiency of Behavioral Health teams to support the delivery of high-quality patient care across all programs.  The operations manager will be adept at utilizing data analysis to identify trends, drive strategic forecasting and business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and put into place processes that ensure programs run smoothly and more efficiently.
• Use data to improve day-to-day operations, enhance the patient experience and support business growth.

• Prepare and share reports that show department trends, and proactively address issues as they arise.
• Support Continuous Quality Improvement initiatives through use of the PDSA cycle model, monitoring and reporting of department quality metrics.
• Manage program costs to budget by monitoring productivity, patient volume, and revenue.
• Conduct Needs Assessments for the community and/or department as relevant.
• Project management of major departmental initiatives when identified.
• Establish strong working relationships across teams to quickly identify and resolve problems.
• Demonstrate leadership and management skills that foster a culture of mentoring, coaching, motivating and engaging staff.
• Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission.
• Educate and empower staff to be adept at meeting current and future organizational needs, and adjust schedule staff hours of work, priorities, and assignments to ensure efficient operation, based on workload.
• Supervise and train assigned staff, addressing performance issues consistently, promptly, and appropriately.
• Ensure compliance with all applicable accrediting and regulatory bodies.
• Understand and adhere to Cherry Health’s compliance standards as they appear in Cherry Health’s Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Perform other duties as assigned.

SKILLS / KNOWLEDGE / ABILITIES:

• Exceptional data analysis and forecasting skills.
• Exceptional investigation and reporting skills.
• Proficiency in BI reporting systems with advanced knowledge of Excel
• Excellent verbal and written communication skills
• Excellent organizational skills
• Excellent judgment and problem-solving skills
• Excellent computer skills
• Ability to manage time efficiently

EDUCATION / LICENSES / CERTIFICATES:

Must have a bachelor’s degree in business, healthcare administration or related field.

EXPERIENCE:

Three years of prior experience in a healthcare or behavioral health setting is required, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

PHYSICAL REQUIREMENTS

Possible exposure to patients/clients with illnesses and/or infections. Frequent telephone and computer use, requiring manual dexterity for writing and computer use.  Sitting, standing or walking for extended periods of time. Specific vision abilities required by this job may include close vision, distance vision, and ability to adjust focus. May require bending, squatting, or kneeling and lifting up to 50 pounds.  Use of Personal Protective Equipment (PPE) as required. 

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status.  Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% 
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.