Operations Manager, Convention Center

Company Overview:

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 170 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Summary of Key Responsibilities:

Lead and manage telecommunication aspects of on-site shows and facility installations and set-up in daily operations. Capable of multi-tasked technically oriented crew leadership or may supervise Operation Supervisor(s) at larger facilities. Clearly communicate and assign priorities to crews on site. Cognizant of all aspects of facility and company interfaces. Serve as General Manager during his/her absence. Responsible for leading, directing, and delegating work, motivating, managing performance and employee relation issues, attendance issues, and providing career guidance to direct reports.  Drives technical training to ensure the team is capable of delivering high-quality, reliably built networks.

Essential Functions:

• Manage crews or Operations Supervisor(s), equipment, and company assets at assigned facility to include Cisco and other manufacturer’s network switch gear, laptops, and network testing devices. Day-to-day responsibilities for planning and set up of shows. Request and order all needed materials for shows. Manage and assign work to Operations Supervisor(s) or senior technicians and assure completion within established time frames to meet customer expectations. Assess need and resolve issues during installations. Develop annual written evaluations of staff and provide verbal coaching.


• Read and understand plans and schematics for development of permanent facility services for copper wire and fiber infrastructure to include blueprints, network drawings, topography maps and information, and Vizio drawings. Contribute to design and presents options to facility management for operational maintenance and show facilitation.


• Lead crews at assigned sites in installation of technology company services, permanent tenant maintenance and provide connectivity to switches and/or routers during set up.


• Regular and consistent attendance, particularly as a role model leader.


• Other duties as assigned.

Qualifications:

Education:  High School or GED with some college preferred.

Experience: 

• 5 – 7 years in convention/show experience and data/ telecommunications industry.   3 – 5 years supervisory experience.


• Specialized Knowledge, Licenses, etc. Thorough knowledge in telephone connectivity and router switch utilization and function.

Supervisory Responsibility, if any:

•   Manage and lead crews of 2 – 25.

Working Conditions: 

• Work in high places pulling cable and in small dusty areas installing cabling

Of note:

• ON - SITE ONLY, non-remote, non-hybrid


• Full-Time 


• Please note, travel may be required, on occasion

Company Benefits:

• Medical and Prescription Drug


• Paid Time – Off


• Supplemental Accident, Critical Illness, and Hospital Care


• Dental


• Vision


• Basic Life/AD&D


• Voluntary Life


• Short-Term Disability


• Long – Term Disability


• Flexible Spending Account (FSA)


• Retirement – 401(K)


• Life Assistance Program (LAP)


• Wellness


• Tuition Reimbursement

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000