Operations Manager - Customer Experience

Operations Manager – Customer Experience 

Location: Orlando, FL
Employment Type: Full-Time 
Compensation: $90,000+ annually  

Overview 

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are everything. 

This role is ideal for a hands-on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high-quality experience. 

No industry-specific experience required. We provide full training. 

What You’ll Do 

• Own daily operations in a customer-facing, high-volume environment  

• Lead, coach, and develop a team while driving accountability to performance standards and KPIs  

• Ensure every customer interaction is professional, efficient, and high-quality  

• Oversee scheduling, staffing, and workflow management to maintain smooth operations  

• Track, analyze, and improve key performance metrics related to service, productivity, and overall experience  

• Identify operational gaps and implement process improvements  

• Step in as needed to support the team and maintain service levels  

What This Role Feels Like 

• Fast-moving environment where priorities shift and strong leadership is critical  

• A balance of people leadership and operational execution  

• High standards — you’ll be measured on team performance and consistency  

• A role where you are actively involved, coaching in real time, and driving results daily  

What We’re Looking For 

• 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments  

• Proven ability to manage team performance, metrics, and day-to-day operations  

• Strong communication skills with the ability to coach, problem-solve, and lead effectively  

• Comfortable working in a structured, process-driven environment  

• Highly organized with the ability to manage multiple priorities simultaneously  

Preferred Background 

• Hospitality, restaurant, or hotel leadership  

• Retail or service environments with high standards and performance expectations  

• Experience with scheduling systems, staffing, or workflow coordination  

• Background in customer experience or relationship-driven environments  

About You 

You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. 

You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level. 

Training & Requirements 

• No clinical or industry-specific experience required — full training provided  

• Ability to work on-site in a structured, fast-paced environment  

• Comfortable managing schedules, workflows, and performance expectations  

Compensation & Benefits 

• $90,000+ base salary  

• Health, dental, and vision coverage (90% employer-paid)  

• 401(k) retirement plan  

• Paid time off: 10 days (15 after first year) + 10 paid holidays  

• Ongoing leadership development and advancement opportunities  

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.