Operations Manager - Food Bank

Job Title: Operations Manager

Position Summary

The Operations Manager at North Valley Community Food Bank oversees the daily operational systems that support pantry services, inventory control, and data integrity. This role is responsible for PantrySoft administration, inventory management, and monthly/annual reporting, ensuring accuracy, compliance, and efficiency across all food bank locations and operations. The Operations Manager plays a critical role in stewarding resources well and supporting the mission through strong systems and accountability. This position will be based in both Willows and Oroville as it supports multiple locations.

Key Responsibilities

Operations & Systems

• Oversee daily pantry and warehouse operations


• Develop and maintain operational procedures and workflows


• Ensure compliance with food safety standards, partner requirements, and grant obligations


• Coordinate with staff and volunteers to ensure smooth service delivery

PantrySoft Administration

• Serve as the primary PantrySoft administrator


• Ensure accurate client intake, service tracking, and distribution data


• Train staff and volunteers on PantrySoft usage and best practices


• Maintain data integrity and troubleshoot system issues


• Generate required reports for leadership, funders, and partners

Inventory Management

• Oversee inventory tracking for food, supplies, and donated goods


• Monitor stock levels to reduce waste and prevent shortages


• Ensure proper rotation (FIFO) and storage practices


• Reconcile physical inventory with PantrySoft records


• Prepare inventory documentation for audits and inspections

Transportation & Logistics

• Oversee all transportation and logistics functions, including:
  
  
  
  • Vehicle scheduling and routing
  
  
  • Driver coordination (staff and volunteers)
  
  
  • Food pickup and delivery logistics
  
  
  
  


• Maintain vehicle compliance, safety standards, and basic maintenance schedules


• Coordinate logistics for special distributions, mobile pantries, and agency deliveries


• Track transportation-related data for reporting, efficiency, and cost control

Reporting, Compliance, & Safety

• Prepare monthly and annual operational reports, including:
  
  
  
  • Inventory and distribution metrics
  
  
  • Client service data
  
  
  • Waste reduction and efficiency tracking
  
  
  
  


• Support grant reporting and compliance documentation


• Assist with audits, inspections, and partner reviews


• Maintain compliance with all relevant safety regulations, including food safety guidelines (e.g. USDA, FDA), OSHA standards, and DOT requirements for transportation.


• Develop and implement safety protocols to minimize risks in the warehouse and transportation operations.


• Conduct regular safety training for staff and volunteers.

Physical Requirements

• Ability to regularly lift and/or move up to 50 pounds and operate warehouse equipment (e.g., forklifts, pallet jacks).


• Ability to work in a warehouse environment that may include varying temperatures and conditions.


• Ability to remain in a stationary position and work on a computer at a desk for extended periods. Be able to use a computer, keyboard, mouse, and interact with a monitor.


• Ability to travel to events, meetings, and community functions (valid driver’s license and reliable transportation may be required).

Qualifications

• Experience in operations, logistics, or nonprofit administration


• Strong data management and organizational skills


• Experience with inventory systems and reporting


• Proficiency with spreadsheets and databases

Preferred

• 2-3 year prior management or supervisory experience, including oversight of staff and/or volunteers


• Experience leading teams, coordinating schedules, and supporting performance and accountability


• Ability to provide training, guidance, and constructive feedback in a collaborative, mission-driven environment


• Experience with PantrySoft or food pantry software


• Background in food bank or warehouse operations


• Familiarity with grant reporting and compliance


• Forklift certification


• Food management certificate