Operations Manager - HVAC and Plumbing

Company : Priority Plumbing And Heating

Job Type : Full Time

Littleton, Co

Number of Applicants

000+

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Job Description - Operations Manager - HVAC and Plumbing

Priority Plumbing and Heating is seeking a dynamic Operations Manager with a proven track record of driving performance and leading teams. This role is responsible for overseeing day-to-day operations, optimizing processes, and ensuring consistent execution across the business. The ideal candidate is a hands-on leader who can coach, mentor, and hold teams accountable while maintaining high standards of efficiency, productivity, and customer satisfaction. A background within the home services industry is strongly preferred, particularly for those who have grown into leadership roles and bring a deep understanding of operational best practices, systems, policies, and performance management.

Responsibilities

Lead all day-to-day operations, including Sales, Service, Installation, Finance, HR, and Operations.
Partner closely with the parent company’s leadership to align short- and long-term strategic goals.
Collaborate effectively with the company’s founder, who continues to play a key role in the business, ensuring smooth leadership transition and shared success.
Develop and execute the annual business plan and budget, managing performance against revenue, EBITDA, and customer satisfaction targets.
Drive operational excellence by leveraging KPIs, data-driven decision-making, and process optimization.
Oversee adoption and continuous improvement of field service platforms such as ServiceTitan.
Build, mentor, and retain a high-performing leadership team while maintaining a culture of accountability and excellence.
Champion initiatives that enhance employee engagement, customer experience, and community reputation.

Qualifications:

Five (5)+ years of progressive leadership experience in residential HVAC or related home services.
Demonstrated success managing P&L for operations of $3 mill + in revenue and teams of 10+ employees.
Strong understanding of residential HVAC service, installation, and operational best practices.
Experience leading through growth or transition, ideally within a PE-backed or multi-entity environment.
Proficiency with ServiceTitan or similar field management software preferred.
Strategic thinker with strong financial acumen and the ability to balance big-picture planning with tactical execution.
Excellent communication, relationship-building, and leadership skills with a track record of inspiring teams and driving results.

We believe great leaders deserve great support. As part of our team, you’ll enjoy:

Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your family.
Competitive base salary with bonus opportunities
401(k) with Company Match – Invest in your future with our matching retirement plan.
Paid Time Off & Holidays: Take time to recharge and focus on what matters most.
Professional Development: Access to leadership programs and growth opportunities.
Employee Discounts: Enjoy savings on company products and partner services.
Supportive, People-Centered Culture – Work alongside a motivated team that values integrity, collaboration, and innovation.

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Operations Manager - HVAC and Plumbing

Job Description - Operations Manager - HVAC and Plumbing

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